[cisco-voip] IPCC VoIP Monitor

[Brain Whistler]

I have Cisco IP Softphones at the Agents and
Supervisor Desktop. 

Does call recording and silent monitor is supported on
IP Softphones or IP Communicator???

Brain

--- Erick Bergquist <erickbe at yahoo.com> wrote:

> I recall this list or theres another list for IPCC
> Express 4.x that add endpoint monitoring from users
> desktop. Before IPCC Express 4.x all monitoring
> needed
> a span port on a switch, etc but that changed in
> IPCC
> Express 4.x and now theres the span port method as
> well as endpoint monitoring. 
> 
> --- Jordy Leung <jordyl at yahoo.com> wrote:
> 
> > Also, not sure for IPCC Express, For IPCC
> > Enterprise, there is list of NIC
> > which will be supported by IPCC.  You need to
> check
> > if your agents' and
> > supervisors' PC are installed compliable NIC for
> > silient monitoring.
> > 
> >
>
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
> > 
> > See if it helps you!
> > 
> > --- "Voll, Scott" <Scott.Voll at wesd.org> wrote:
> > 
> > > And VGW.
> > > 
> > >  
> > > 
> > > ________________________________
> > > 
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto:cisco-voip-bounces at puck.nether.net] On
> > Behalf Of Jonathan
> > > Charles
> > > Sent: Tuesday, February 21, 2006 7:39 AM
> > > To: Brain Whistler
> > > Cc: Cisco Voip
> > > Subject: Re: [cisco-voip] IPCC VoIP Monitor
> > > 
> > >  
> > > 
> > > The files are 0K right?
> > > 
> > > That's because IPCC sees the call, it just isn't
> > getting data.
> > > 
> > > You need to span all of your agents ports to the
> > monitor port:
> > > 
> > > monitor session 1 source | destination... blah
> > blah 
> > > 
> > > Make sure you include ALL the agent and
> supervisor
> > ports.
> > > 
> > > 
> > > 
> > > Jonathan
> > > 
> > > 
> > > 
> > > 
> > > On 2/21/06, Brain Whistler <
> > brainwhistler at yahoo.com
> > > <mailto:brainwhistler at yahoo.com> > wrote:
> > > 
> > > Hi,
> > > 
> > > I am running Cisco IPCC Express 3.5.(2) Enhanced
> 
> > > edition for contact centre with CCM 4.0.(1).
> This
> > is
> > > installed on Dedicated machine where CRA Server,
> > VoIP
> > > Monitor and Historical Reporting is co-resident.
> I
> > > have configured two nic cards as described in
> > > Administration guides. 
> > > 
> > > Everything is working fine but when is the
> > Supervisor
> > > goes for call recording or Silient Monitor is
> > doesn't
> > > work, although I can see a file created of the
> > > recording of 46 bytes in the folder
> > > 
> > > c:\program
> files\cisco\Desktop_config\Audiofiles\,
> > but 
> > > nothing more than that.
> > > 
> > > Note that I have already configured the switch
> for
> > > SPAN. I have verified my configuration with IRIS
> > > sniffer, it is working perfectly and capturing
> RTP
> > > packets but cannot get this successful on IPCC
> > VoIP 
> > > Monitor.
> > > 
> > > Can anyone help me in it, where I am failing, or
> > does
> > > VoIP Monitor server need to be configured from
> > which
> > > NIC to capture RTP packets.
> > > 
> > > Thanks
> > > Brain
> > > 
> > > 
> > >
> __________________________________________________
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> >
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> > > 
> > >  
> > > 
> > > >
> _______________________________________________
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> > >
> >
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> > > 
> > 
> > 
> > Jordy Leung
> > 
> > __________________________________________________
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> >
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> > 
> 
> 
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