[cisco-voip] IPCC VoIP Monitor

[Jonathan Charles]

Sure, why not.

However.

You will need to SPAN those ports to the IPCC monitor port.



J

On 2/23/06, Brain Whistler <brainwhistler at yahoo.com> wrote:
>
> I have Cisco IP Softphones at the Agents and
> Supervisor Desktop.
>
> Does call recording and silent monitor is supported on
> IP Softphones or IP Communicator???
>
> Brain
>
> --- Erick Bergquist <erickbe at yahoo.com> wrote:
>
> > I recall this list or theres another list for IPCC
> > Express 4.x that add endpoint monitoring from users
> > desktop. Before IPCC Express 4.x all monitoring
> > needed
> > a span port on a switch, etc but that changed in
> > IPCC
> > Express 4.x and now theres the span port method as
> > well as endpoint monitoring.
> >
> > --- Jordy Leung <jordyl at yahoo.com> wrote:
> >
> > > Also, not sure for IPCC Express, For IPCC
> > > Enterprise, there is list of NIC
> > > which will be supported by IPCC.  You need to
> > check
> > > if your agents' and
> > > supervisors' PC are installed compliable NIC for
> > > silient monitoring.
> > >
> > >
> >
>
> http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
> > >
> > > See if it helps you!
> > >
> > > --- "Voll, Scott" <Scott.Voll at wesd.org> wrote:
> > >
> > > > And VGW.
> > > >
> > > >
> > > >
> > > > ________________________________
> > > >
> > > > From: cisco-voip-bounces at puck.nether.net
> > > > [mailto:cisco-voip-bounces at puck.nether.net] On
> > > Behalf Of Jonathan
> > > > Charles
> > > > Sent: Tuesday, February 21, 2006 7:39 AM
> > > > To: Brain Whistler
> > > > Cc: Cisco Voip
> > > > Subject: Re: [cisco-voip] IPCC VoIP Monitor
> > > >
> > > >
> > > >
> > > > The files are 0K right?
> > > >
> > > > That's because IPCC sees the call, it just isn't
> > > getting data.
> > > >
> > > > You need to span all of your agents ports to the
> > > monitor port:
> > > >
> > > > monitor session 1 source | destination... blah
> > > blah
> > > >
> > > > Make sure you include ALL the agent and
> > supervisor
> > > ports.
> > > >
> > > >
> > > >
> > > > Jonathan
> > > >
> > > >
> > > >
> > > >
> > > > On 2/21/06, Brain Whistler <
> > > brainwhistler at yahoo.com
> > > > <mailto:brainwhistler at yahoo.com> > wrote:
> > > >
> > > > Hi,
> > > >
> > > > I am running Cisco IPCC Express 3.5.(2) Enhanced
> >
> > > > edition for contact centre with CCM 4.0.(1).
> > This
> > > is
> > > > installed on Dedicated machine where CRA Server,
> > > VoIP
> > > > Monitor and Historical Reporting is co-resident.
> > I
> > > > have configured two nic cards as described in
> > > > Administration guides.
> > > >
> > > > Everything is working fine but when is the
> > > Supervisor
> > > > goes for call recording or Silient Monitor is
> > > doesn't
> > > > work, although I can see a file created of the
> > > > recording of 46 bytes in the folder
> > > >
> > > > c:\program
> > files\cisco\Desktop_config\Audiofiles\,
> > > but
> > > > nothing more than that.
> > > >
> > > > Note that I have already configured the switch
> > for
> > > > SPAN. I have verified my configuration with IRIS
> > > > sniffer, it is working perfectly and capturing
> > RTP
> > > > packets but cannot get this successful on IPCC
> > > VoIP
> > > > Monitor.
> > > >
> > > > Can anyone help me in it, where I am failing, or
> > > does
> > > > VoIP Monitor server need to be configured from
> > > which
> > > > NIC to capture RTP packets.
> > > >
> > > > Thanks
> > > > Brain
> > > >
> > > >
> > > >
> > __________________________________________________
> > >
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> > > >
> > >
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> > > >
> > > >
> > > >
> > > > >
> > _______________________________________________
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> > > >
> > >
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> > > >
> > >
> > >
> > > Jordy Leung
> > >
> > > __________________________________________________
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> > >
> >
> >
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>
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