[cisco-voip] Callers Hear Beeps When Being Transferred

Thu Feb 23 13:24:05 EST 2006

All callers are hearing 3 quick beeps.  I have changed the timer to be
20 seconds, but for outside callers, the 3 quick beeps occur every 10
seconds.  For IP to IP phone calls, the beeps happen every 20 seconds.
Should the Tone on Hold timer apply to both gateway and IP to IP calls?

Is there another setting for Tone on Hold for H.323 gateways?

-----Original Message-----
From: Erick Bergquist [mailto:erickbe at yahoo.com] 
Sent: Wednesday, February 15, 2006 5:49 PM
To: Stu Packett; Wes Sisk
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Callers Hear Beeps When Being Transferred

Are they hearing 3-quick beeps or one beep? With tone on hold (before
adjusting any timers) when putting someone on hold it plays 3 quick
beeps when the hold is initiated then beeps every x seconds (10 by
default). 

Maybe this tone is coming from somewhere else???

Have you tried IP phone to IP Phone, and same thing happens? If you're
not using MOH anywhere then this may show same symptons. Is user hold
and network hold set to same setting? If so then putting someone on hold
should be same as a transfer where network hold kicks in until transfer
is done.

--- Stu Packett <SPackett at fenwick.com> wrote:

> I tried setting the output attenuation to 6 and that did not seem to 
> help.  I also changed the Tone on Hold Timer to 200000 and 0, but it 
> kept playing every 10 seconds.  The Tone on Hold Timer documentation 
> says for non-MGCP devices, if it's set to 200000, it will not play, 
> but it still plays.  This seems to be the best solution for me if it 
> works.
> 
> I'm on H.323 gateways.  I've restarted my phone, but not the 
> CallManager.  Doesn't these clusterwide settings take effect 
> immediately?  Do I have a possible bug?
> 
> By the way, the beeps are LOUD.  Loud to the point where you have to 
> take the phone off your ear.
> 
> -----Original Message-----
> From: Erick Bergquist [mailto:erickbe at yahoo.com]
> Sent: Wednesday, February 15, 2006 2:22 PM
> To: Wes Sisk; Stu Packett
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Callers Hear Beeps When Being Transferred
> 
> You can also adjust the "Tone on Hold Timer (sec)* "
> timer under call manager service parameters. If you set this to 200000

> the tone will be disabled.
> 
> --- Wes Sisk <wsisk at cisco.com> wrote:
> 
> > that looks reasonable.  any chance you can set
> OA=6 and test.  i
> > suspect  the PSTN caller will faintly hear the
> IPPhone user with that
> > config, but it will confirm we are going down the
> right path.
> > 
> > /Wes
> > On Feb 15, 2006, at 11:12 AM, Stu Packett wrote:
> > 
> > Below are my settings on the H.323 gateway.
> > 
> > voice-port 0/0/0:23
> >   input gain -1
> >   output attenuation 3
> >   echo-cancel coverage 24
> >   bearer-cap Speech
> > 
> > From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> > Sent: Wednesday, February 15, 2006 8:02 AM
> > To: Wes Sisk; Stu Packett
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] Callers Hear Beeps When
> Being Transferred
> > 
> > Would this not also modify the volume of the
> voices themselves?
> > 
> >
>
------------------------------------------------------------------------
> > 
> > --------
> > Lelio Fulgenzi, B.A.
> > Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 
> > 2W1
> > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> >
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > "I had a coffee and Coke at lunch today...and now, I've got more 
> > jitter than an IP phone on a long haul 10base2
> > connection"                                       
>  
> >  LFJ
> > ----- Original Message -----
> > From: Wes Sisk
> > To: Stu Packett
> > Cc: cisco-voip at puck.nether.net
> > Sent: Wednesday, February 15, 2006 9:39 AM
> > Subject: Re: [cisco-voip] Callers Hear Beeps When Being Transferred
> > 
> > Callmanager is simply gong to tell the gateway to play a tone.
> > what is your output attenuation on your gateway
> set
> > to?  this is the
> > only thing I am aware of that would modify the loudness of the tone.
> > 
> > /Wes
> > 
> > On Feb 15, 2006, at 2:03 AM, Stu Packett wrote:
> > 
> > CallManager 4.0(2a)sr2c
> > 
> > I got strange one here.  One of my users
> complained
> > that when he
> > calls our main number and asks to be transferred
> to
> > another employee,
> > he hears two or three beeps when the receptionist transfers his 
> > call.  The problem isn't the beeps itself, but the loudness of the 
> > beeps.  I was able to duplicate this issue on my phones, but on my 
> > lab phones, it does not do that.
> > 
> > Does anyone know where to find this "beep" setting when callers are 
> > transferred?
> > 
> > Thanks in advance.
> > 
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ATTENTION:
The information contained in this message may be legally privileged and confidential.  It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited.

If you have received this message in error, please immediately notify the sender and/or Fenwick & West LLP by telephone at (650) 988-8500 and delete or destroy any copy of this message.