FW: [cisco-voip] Attendant console & shared lines

[Nick Kassel]

Wes, 

 

I have now tested shared lines as we want and they will not work for us,
what I would like to do is have all calls go to the receptionist and be
answered by her unless she is physically not there and then by logging
off the calls should route to ring on all the other phones at the same
time, the shared lines did ring on all phones but only one call at a
time can be taken on that number which is no good, this also applies to
the receptionist lines. Is there any way I can do this with the hunt
groups, for example have all calls go to the receptionist first and then
have the rest of the members as a broadcast group?

 

Nick  

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, February 22, 2006 4:34 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines

 

how often do you expect to be in SRST?  that should be the exception and
not the rule.

Nick Kassel wrote: 

Forgot to mention we are using CM 4.1(3)SR1
 
 
-----Original Message-----
From: Nick Kassel 
Sent: Wednesday, February 22, 2006 3:44 PM
To: 'Wes Sisk'
Subject: RE: [cisco-voip] Attendant console & shared lines
 
Wes
 
We would like to use the attendant console for one of our branch
offices, they have a receptionist who sits on her own and then all the
other staff in one open room, the reason we would like to use a shared
line in the hunt group is so if she is busy or unavailable the calls
will go through to the main room and ring on all the phones so anyone
can answer it. The shared line would sit as the second DN in the hunt
group. Also in SRST for our main line coming in the only way we can get
all the phones to ring at the same time would be to have shared lines.
We did look at broadcast hunt groups for our main numbers but due to the
SRST issue and also the problem of not being able to set up a unity
mailbox for the main line decided not to go with them.
 
Nick  
 
 
-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, February 22, 2006 2:30 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines
 
it depends on where you use the shared line and what version of CM you 
are on.
 
we say DO NOT DO IT because CTI control of shared lines does not work 
well.  There are several call flows and state transitions that do not 
work and cause the CTI application (TCD in this case) to become
confused.
 
AC client itself in older version of CM would allow you to attempt to 
control a shared line and that appeared to work until you hit one of the
 
untested state transitions. The the client went Later versions of
 
ACClient will not even allow you to open/control a shared line for this 
reason.
 
It's just not a good idea to use ACClient to attempt to control a shared
 
line.
 
A shared line can exist in a huntgroup with some mixed results, but why?
 
Why not just use a broadcast huntgroup?
 
/Wes
 
Nick Kassel wrote:
  

	I know in the documentation is says that you must not use shared
lines
	    

 
  

	with the attendant console but I have been told by someone that
this 
	can be done, I would like to use 1 shared line in the hunt
group, has 
	anyone tried this before and does it work?
	 
	 
	 
	 
	 
	 
	 
	 
	 
	    

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