[cisco-voip] Attendant console & shared lines

[Ryan Ratliff]

Try setting up an AC hunt group that has a CM broadcast hunt group as  
the last member.
So it could look something like the following:
Receptionist Line 1
Receptionist Line 2
Receptionist Line 3
dn 1111

Where dn 1111 is a CM hunt pilot that points to a broadcast hunt  
list.  Make the AC pilot hunt top down and giver the receptionist  
enough lines so that she is never busy on all of them.

-Ryan

On Feb 24, 2006, at 8:30 AM, Nick Kassel wrote:

Wes,


I have now tested shared lines as we want and they will not work for  
us, what I would like to do is have all calls go to the receptionist  
and be answered by her unless she is physically not there and then by  
logging off the calls should route to ring on all the other phones at  
the same time, the shared lines did ring on all phones but only one  
call at a time can be taken on that number which is no good, this  
also applies to the receptionist lines. Is there any way I can do  
this with the hunt groups, for example have all calls go to the  
receptionist first and then have the rest of the members as a  
broadcast group?


Nick


From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Wednesday, February 22, 2006 4:34 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines


how often do you expect to be in SRST?  that should be the exception  
and not the rule.

Nick Kassel wrote:

Forgot to mention we are using CM 4.1(3)SR1  -----Original  
Message-----From: Nick Kassel Sent: Wednesday, February 22, 2006 3:44  
PMTo: 'Wes Sisk'Subject: RE: [cisco-voip] Attendant console & shared  
lines Wes We would like to use the attendant console for one of our  
branchoffices, they have a receptionist who sits on her own and then  
all theother staff in one open room, the reason we would like to use  
a sharedline in the hunt group is so if she is busy or unavailable  
the callswill go through to the main room and ring on all the phones  
so anyonecan answer it. The shared line would sit as the second DN in  
the huntgroup. Also in SRST for our main line coming in the only way  
we can getall the phones to ring at the same time would be to have  
shared lines.We did look at broadcast hunt groups for our main  
numbers but due to theSRST issue and also the problem of not being  
able to set up a unitymailbox for the main line decided not to go  
with them. Nick    -----Original Message-----From: Wes Sisk  
[mailto:wsisk at cisco.com] Sent: Wednesday, February 22, 2006 2:30  
PMTo: Nick KasselCc: cisco-voip at puck.nether.netSubject: Re: [cisco- 
voip] Attendant console & shared lines it depends on where you use  
the shared line and what version of CM you are on. we say DO NOT DO  
IT because CTI control of shared lines does not work well.  There are  
several call flows and state transitions that do not work and cause  
the CTI application (TCD in this case) to becomeconfused. AC client  
itself in older version of CM would allow you to attempt to control a  
shared line and that appeared to work until you hit one of the  
untested state transitions. The the client went Later versions of  
ACClient will not even allow you to open/control a shared line for  
this reason. It's just not a good idea to use ACClient to attempt to  
control a shared line. A shared line can exist in a huntgroup with  
some mixed results, but why? Why not just use a broadcast huntgroup? / 
Wes Nick Kassel wrote:
> I know in the documentation is says that you must not use shared lines

> with the attendant console but I have been told by someone that  
> this can be done, I would like to use 1 shared line in the hunt  
> group, has anyone tried this before and does it work?
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Registered in England No. 1903304

Charles Stanley Sutherlands and Tozer Wingate are divisions of  
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