[cisco-voip] IPCC VoIP Monitor

[Erick Bergquist]

IP Communicator is not supported for agents until IPCC
Express/CRS 4.01 at least per the compatibility
matrix. 

Softphone 1.3(3) is supported per matrix in your
version. 

I am not sure about monitoring on softphone agents or
if there is any issues or restrictions offhand.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf


--- Brain Whistler <brainwhistler at yahoo.com> wrote:

> Thanks
> 
> I see an error in Application LOG, i.e. " SS1002
> Failed to setup monitor. Exiting"
> 
> I have already completed the workaround as described
> in the guide 
> 
>
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801ee853.shtml
> 
> But the error still coming..... Any help ???
> 
> Brain
> 
> --- Jonathan Charles <jonvoip at gmail.com> wrote:
> 
> > Sure, why not.
> > 
> > However.
> > 
> > You will need to SPAN those ports to the IPCC
> > monitor port.
> > 
> > 
> > 
> > J
> > 
> > On 2/23/06, Brain Whistler
> <brainwhistler at yahoo.com>
> > wrote:
> > >
> > > I have Cisco IP Softphones at the Agents and
> > > Supervisor Desktop.
> > >
> > > Does call recording and silent monitor is
> > supported on
> > > IP Softphones or IP Communicator???
> > >
> > > Brain
> > >
> > > --- Erick Bergquist <erickbe at yahoo.com> wrote:
> > >
> > > > I recall this list or theres another list for
> > IPCC
> > > > Express 4.x that add endpoint monitoring from
> > users
> > > > desktop. Before IPCC Express 4.x all
> monitoring
> > > > needed
> > > > a span port on a switch, etc but that changed
> in
> > > > IPCC
> > > > Express 4.x and now theres the span port
> method
> > as
> > > > well as endpoint monitoring.
> > > >
> > > > --- Jordy Leung <jordyl at yahoo.com> wrote:
> > > >
> > > > > Also, not sure for IPCC Express, For IPCC
> > > > > Enterprise, there is list of NIC
> > > > > which will be supported by IPCC.  You need
> to
> > > > check
> > > > > if your agents' and
> > > > > supervisors' PC are installed compliable NIC
> > for
> > > > > silient monitoring.
> > > > >
> > > > >
> > > >
> > >
> > >
> >
>
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
> > > > >
> > > > > See if it helps you!
> > > > >
> > > > > --- "Voll, Scott" <Scott.Voll at wesd.org>
> wrote:
> > > > >
> > > > > > And VGW.
> > > > > >
> > > > > >
> > > > > >
> > > > > > ________________________________
> > > > > >
> > > > > > From: cisco-voip-bounces at puck.nether.net
> > > > > >
> [mailto:cisco-voip-bounces at puck.nether.net]
> > On
> > > > > Behalf Of Jonathan
> > > > > > Charles
> > > > > > Sent: Tuesday, February 21, 2006 7:39 AM
> > > > > > To: Brain Whistler
> > > > > > Cc: Cisco Voip
> > > > > > Subject: Re: [cisco-voip] IPCC VoIP
> Monitor
> > > > > >
> > > > > >
> > > > > >
> > > > > > The files are 0K right?
> > > > > >
> > > > > > That's because IPCC sees the call, it just
> > isn't
> > > > > getting data.
> > > > > >
> > > > > > You need to span all of your agents ports
> to
> > the
> > > > > monitor port:
> > > > > >
> > > > > > monitor session 1 source | destination...
> > blah
> > > > > blah
> > > > > >
> > > > > > Make sure you include ALL the agent and
> > > > supervisor
> > > > > ports.
> > > > > >
> > > > > >
> > > > > >
> > > > > > Jonathan
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > On 2/21/06, Brain Whistler <
> > > > > brainwhistler at yahoo.com
> > > > > > <mailto:brainwhistler at yahoo.com> > wrote:
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > I am running Cisco IPCC Express 3.5.(2)
> > Enhanced
> > > >
> > > > > > edition for contact centre with CCM
> 4.0.(1).
> > > > This
> > > > > is
> > > > > > installed on Dedicated machine where CRA
> > Server,
> > > > > VoIP
> > > > > > Monitor and Historical Reporting is
> > co-resident.
> > > > I
> > > > > > have configured two nic cards as described
> > in
> > > > > > Administration guides.
> > > > > >
> > > > > > Everything is working fine but when is the
> > > > > Supervisor
> > > > > > goes for call recording or Silient Monitor
> > is
> > > > > doesn't
> > > > > > work, although I can see a file created of
> > the
> > > > > > recording of 46 bytes in the folder
> > > > > >
> > > > > > c:\program
> > > > files\cisco\Desktop_config\Audiofiles\,
> > > > > but
> > > > > > nothing more than that.
> > > > > >
> > > > > > Note that I have already configured the
> > switch
> > > > for
> > > > > > SPAN. I have verified my configuration
> with
> > IRIS
> > > > > > sniffer, it is working perfectly and
> > capturing
> > > > RTP
> > > > > > packets but cannot get this successful on
> > IPCC
> > > > > VoIP
> > > > > > Monitor.
> > > > > >
> > > > > > Can anyone help me in it, where I am
> > failing, or
> > > > > does
> > > > > > VoIP Monitor server need to be configured
> > from
> > > > > which
> > > > > > NIC to capture RTP packets.
> > > > > >
> > > > > > Thanks
> > > > > > Brain
> > > > > >
> > > > > >
> > > > > >
> > > >
> > __________________________________________________
> > > > >
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> > _______________________________________________
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> > > > > >
> > > > >
> > > >
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> > > > > >
> > > > > >
> > > > > >
> > > > > > >
> > > >
> _______________________________________________
> > > > > > cisco-voip mailing list
> > > > > > cisco-voip at puck.nether.net
> > > > > >
> > > > >
> > > >
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> > > > > >
> > > > >
> > > > >
> > > > > Jordy Leung
> > > > >
> > > > >
> > __________________________________________________
> > > > > Do You Yahoo!?
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> > 
> === message truncated ===
> 
> 
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