[cisco-voip] IPCC VoIP Monitor

[Jonathan Charles]

While the agent issue is probably correct, as far as the recording is
concerned, it is just grabbing the RTP stream, so the IPC should work as
normal...

You just need to span the port to the monitoring port... but you will prob
need to trunk them to the server...


J

On 2/24/06, Erick Bergquist <erickbe at yahoo.com> wrote:
>
> IP Communicator is not supported for agents until IPCC
> Express/CRS 4.01 at least per the compatibility
> matrix.
>
> Softphone 1.3(3) is supported per matrix in your
> version.
>
> I am not sure about monitoring on softphone agents or
> if there is any issues or restrictions offhand.
>
>
> http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf
>
>
> --- Brain Whistler <brainwhistler at yahoo.com> wrote:
>
> > Thanks
> >
> > I see an error in Application LOG, i.e. " SS1002
> > Failed to setup monitor. Exiting"
> >
> > I have already completed the workaround as described
> > in the guide
> >
> >
>
> http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801ee853.shtml
> >
> > But the error still coming..... Any help ???
> >
> > Brain
> >
> > --- Jonathan Charles <jonvoip at gmail.com> wrote:
> >
> > > Sure, why not.
> > >
> > > However.
> > >
> > > You will need to SPAN those ports to the IPCC
> > > monitor port.
> > >
> > >
> > >
> > > J
> > >
> > > On 2/23/06, Brain Whistler
> > <brainwhistler at yahoo.com>
> > > wrote:
> > > >
> > > > I have Cisco IP Softphones at the Agents and
> > > > Supervisor Desktop.
> > > >
> > > > Does call recording and silent monitor is
> > > supported on
> > > > IP Softphones or IP Communicator???
> > > >
> > > > Brain
> > > >
> > > > --- Erick Bergquist <erickbe at yahoo.com> wrote:
> > > >
> > > > > I recall this list or theres another list for
> > > IPCC
> > > > > Express 4.x that add endpoint monitoring from
> > > users
> > > > > desktop. Before IPCC Express 4.x all
> > monitoring
> > > > > needed
> > > > > a span port on a switch, etc but that changed
> > in
> > > > > IPCC
> > > > > Express 4.x and now theres the span port
> > method
> > > as
> > > > > well as endpoint monitoring.
> > > > >
> > > > > --- Jordy Leung <jordyl at yahoo.com> wrote:
> > > > >
> > > > > > Also, not sure for IPCC Express, For IPCC
> > > > > > Enterprise, there is list of NIC
> > > > > > which will be supported by IPCC.  You need
> > to
> > > > > check
> > > > > > if your agents' and
> > > > > > supervisors' PC are installed compliable NIC
> > > for
> > > > > > silient monitoring.
> > > > > >
> > > > > >
> > > > >
> > > >
> > > >
> > >
> >
>
> http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
> > > > > >
> > > > > > See if it helps you!
> > > > > >
> > > > > > --- "Voll, Scott" <Scott.Voll at wesd.org>
> > wrote:
> > > > > >
> > > > > > > And VGW.
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > ________________________________
> > > > > > >
> > > > > > > From: cisco-voip-bounces at puck.nether.net
> > > > > > >
> > [mailto:cisco-voip-bounces at puck.nether.net]
> > > On
> > > > > > Behalf Of Jonathan
> > > > > > > Charles
> > > > > > > Sent: Tuesday, February 21, 2006 7:39 AM
> > > > > > > To: Brain Whistler
> > > > > > > Cc: Cisco Voip
> > > > > > > Subject: Re: [cisco-voip] IPCC VoIP
> > Monitor
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > The files are 0K right?
> > > > > > >
> > > > > > > That's because IPCC sees the call, it just
> > > isn't
> > > > > > getting data.
> > > > > > >
> > > > > > > You need to span all of your agents ports
> > to
> > > the
> > > > > > monitor port:
> > > > > > >
> > > > > > > monitor session 1 source | destination...
> > > blah
> > > > > > blah
> > > > > > >
> > > > > > > Make sure you include ALL the agent and
> > > > > supervisor
> > > > > > ports.
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > Jonathan
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > On 2/21/06, Brain Whistler <
> > > > > > brainwhistler at yahoo.com
> > > > > > > <mailto:brainwhistler at yahoo.com> > wrote:
> > > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > I am running Cisco IPCC Express 3.5.(2)
> > > Enhanced
> > > > >
> > > > > > > edition for contact centre with CCM
> > 4.0.(1).
> > > > > This
> > > > > > is
> > > > > > > installed on Dedicated machine where CRA
> > > Server,
> > > > > > VoIP
> > > > > > > Monitor and Historical Reporting is
> > > co-resident.
> > > > > I
> > > > > > > have configured two nic cards as described
> > > in
> > > > > > > Administration guides.
> > > > > > >
> > > > > > > Everything is working fine but when is the
> > > > > > Supervisor
> > > > > > > goes for call recording or Silient Monitor
> > > is
> > > > > > doesn't
> > > > > > > work, although I can see a file created of
> > > the
> > > > > > > recording of 46 bytes in the folder
> > > > > > >
> > > > > > > c:\program
> > > > > files\cisco\Desktop_config\Audiofiles\,
> > > > > > but
> > > > > > > nothing more than that.
> > > > > > >
> > > > > > > Note that I have already configured the
> > > switch
> > > > > for
> > > > > > > SPAN. I have verified my configuration
> > with
> > > IRIS
> > > > > > > sniffer, it is working perfectly and
> > > capturing
> > > > > RTP
> > > > > > > packets but cannot get this successful on
> > > IPCC
> > > > > > VoIP
> > > > > > > Monitor.
> > > > > > >
> > > > > > > Can anyone help me in it, where I am
> > > failing, or
> > > > > > does
> > > > > > > VoIP Monitor server need to be configured
> > > from
> > > > > > which
> > > > > > > NIC to capture RTP packets.
> > > > > > >
> > > > > > > Thanks
> > > > > > > Brain
> > > > > > >
> > > > > > >
> > > > > > >
> > > > >
> > > __________________________________________________
> > > > > >
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> > > _______________________________________________
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> > > > > > >
> > > > > >
> > > > >
> > >
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > >
> > > > >
> > _______________________________________________
> > > > > > > cisco-voip mailing list
> > > > > > > cisco-voip at puck.nether.net
> > > > > > >
> > > > > >
> > > > >
> > >
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > > > > >
> > > > > >
> > > > > >
> > > > > > Jordy Leung
> > > > > >
> > > > > >
> > > __________________________________________________
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> > === message truncated ===
> >
> >
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>
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