[cisco-voip] Attendant console & shared lines

Ryan Ratliff rratliff at cisco.com
Fri Feb 24 09:35:07 EST 2006 

In your CM hunt list have Unity as a second line group what an  
appropriate CFNA reversion timer.  You may want to send your AC hunt  
list to a CTI RP that is CFA to the CM hunt pilot just to give Unity  
a deterministic number to route off of but some experimentation  
should show you what is necessary.

You can also get fancy and use time of day routing to have the call  
hit a xlate pattern during certain hours that sends it to Unity but  
the CM hunt pilot otherwise.

-Ryan

On Feb 24, 2006, at 9:09 AM, Nick Kassel wrote:

Thanks Ryan that seems like a good idea but how do I set this number to
forward to a voicemail box out of hours?

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Friday, February 24, 2006 1:39 PM
To: Nick Kassel
Cc: Wes Sisk; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines

Try setting up an AC hunt group that has a CM broadcast hunt group as
the last member.
So it could look something like the following:
Receptionist Line 1
Receptionist Line 2
Receptionist Line 3
dn 1111

Where dn 1111 is a CM hunt pilot that points to a broadcast hunt
list.  Make the AC pilot hunt top down and giver the receptionist
enough lines so that she is never busy on all of them.

-Ryan

On Feb 24, 2006, at 8:30 AM, Nick Kassel wrote:

Wes,


I have now tested shared lines as we want and they will not work for
us, what I would like to do is have all calls go to the receptionist
and be answered by her unless she is physically not there and then by
logging off the calls should route to ring on all the other phones at
the same time, the shared lines did ring on all phones but only one
call at a time can be taken on that number which is no good, this
also applies to the receptionist lines. Is there any way I can do
this with the hunt groups, for example have all calls go to the
receptionist first and then have the rest of the members as a
broadcast group?


Nick


From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Wednesday, February 22, 2006 4:34 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines


how often do you expect to be in SRST?  that should be the exception
and not the rule.

Nick Kassel wrote:

Forgot to mention we are using CM 4.1(3)SR1  -----Original
Message-----From: Nick Kassel Sent: Wednesday, February 22, 2006 3:44
PMTo: 'Wes Sisk'Subject: RE: [cisco-voip] Attendant console & shared
lines Wes We would like to use the attendant console for one of our
branchoffices, they have a receptionist who sits on her own and then
all theother staff in one open room, the reason we would like to use
a sharedline in the hunt group is so if she is busy or unavailable
the callswill go through to the main room and ring on all the phones
so anyonecan answer it. The shared line would sit as the second DN in
the huntgroup. Also in SRST for our main line coming in the only way
we can getall the phones to ring at the same time would be to have
shared lines.We did look at broadcast hunt groups for our main
numbers but due to theSRST issue and also the problem of not being
able to set up a unitymailbox for the main line decided not to go
with them. Nick    -----Original Message-----From: Wes Sisk
[mailto:wsisk at cisco.com] Sent: Wednesday, February 22, 2006 2:30
PMTo: Nick KasselCc: cisco-voip at puck.nether.netSubject: Re: [cisco-
voip] Attendant console & shared lines it depends on where you use
the shared line and what version of CM you are on. we say DO NOT DO
IT because CTI control of shared lines does not work well.  There are
several call flows and state transitions that do not work and cause
the CTI application (TCD in this case) to becomeconfused. AC client
itself in older version of CM would allow you to attempt to control a
shared line and that appeared to work until you hit one of the
untested state transitions. The the client went Later versions of
ACClient will not even allow you to open/control a shared line for
this reason. It's just not a good idea to use ACClient to attempt to
control a shared line. A shared line can exist in a huntgroup with
some mixed results, but why? Why not just use a broadcast huntgroup? /
Wes Nick Kassel wrote:
> I know in the documentation is says that you must not use shared lines

> with the attendant console but I have been told by someone that
> this can be done, I would like to use 1 shared line in the hunt
> group, has anyone tried this before and does it work?
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Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR

Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304

Charles Stanley Sutherlands and Tozer Wingate are divisions of  
Charles Stanley & Co. Ltd

Authorised and Regulated by the Financial Services Authority, Member  
of the
London Stock Exchange, International Securities Markets Association,  
and The London International Financial Futures &
Options Exchange.

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