[cisco-voip] How to forward calls from an IP phone to a set of VM
boxes..
pnowicki at neo.rr.com
pnowicki at neo.rr.com
Mon Jan 2 17:21:02 EST 2006
What if you made the number that you forward calls to is a translation
pattern that translates to the VM hunt. Then in Unity routing rules,
set the "direct call" routing for each of those DN's to point to the
VM boxes...
Not 100% sure that this will work, but I think that it will..
-Patrick
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Hi everyone--
I'm trying to set up a scenario where users call a given extension-
Based on how the forwards are set up in /ccmuser people would get sent
to a different VM box (eg, hear a different OGM)
The idea is that we're a school district-- the school hotline is 6188.
I have configured 4186,4187,4188 as the three VM boxes with greetings of
"school is open", "school is on an 2 hour delay", "school is closed"
That way, the non-techie guy who makes the call at 4am can just log into
the CCMUSER page for that 6188 phone, and change it's forwarded-to
extension.
Working:
I've set up each one with a 'fake' phone- with the three checkboxes for
forwarding/transfer all checked for 'voicemail'
I can call any of the three Vmboxes (fake phone) from a regular IP phone
on the system.
Not working:
I do the 'forward option' on the CCMUser page for extension 6188 -- I
set it to, say, 4186 "school is open"
Checking in the CCMAdmin pages for that phone-- the 4186 shows up in the
first of the three text boxes- 'forward all"
Calling 6188---
_EVERY_ single time, I get nothing but the VM box belonging to 6188 --
If I "forward all" on 6188 to a "real" IP phone, it works fine--- it
goes to that phone, and to it's VM...
What apparently doesn't work is to have an 'unregistered' phone ( a fake
7910 that never existed) set up, forwarded to VM
That doesn't 'react' in the right way---
I tried the same thing with a CTI route point - called '4186' --
That should have sent the call to the correct Vmbox for 4186, shouldn't
it???
anyone follow what I'm doing here? can you see what's not happening and
why?
thanks, Tim
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