[cisco-voip] How to forward calls from an IP phone to a set of VM boxes..

[Wes Sisk]

Attendant Console can reset the original called party and original  
called party voicemail box.  (s/AC/CTI :) )

you can do what you are asking, but the forwarded to destionatins  
will have to be AC pilot points that reset the original called  
party / ocp vmbox.


/Wes

On Jan 2, 2006, at 3:07 PM, Tim Reimers wrote:



Hi everyone--

I'm trying to set up a scenario where users call a given extension-
Based on how the forwards are set up in /ccmuser people would get  
sent to a different VM box (eg, hear a different OGM)

The idea is that we're a school district-- the school hotline is 6188.
I have configured 4186,4187,4188 as the three VM boxes with greetings  
of "school is open", "school is on an 2 hour delay", "school is closed"

That way, the non-techie guy who makes the call at 4am can just log  
into the CCMUSER page for that 6188 phone, and change it's forwarded- 
to extension.

Working:
I've set up each one with a 'fake' phone- with the three checkboxes  
for forwarding/transfer all checked for 'voicemail'
I can call any of the three Vmboxes (fake phone) from a regular IP  
phone on the system.


Not working:
I do the 'forward option' on the CCMUser page for extension 6188 -- I  
set it to, say, 4186 "school is open"
Checking in the CCMAdmin pages for that phone-- the 4186 shows up in  
the first of the three text boxes- 'forward all"

Calling 6188---
_EVERY_ single time, I get nothing but the VM box belonging to 6188 --

If I "forward all" on 6188 to a "real" IP phone, it works fine--- it  
goes to that phone, and to it's VM…

What apparently doesn't work is to have an 'unregistered' phone ( a  
fake 7910 that never existed) set up, forwarded to VM

That doesn't 'react' in the right way---

I tried the same thing with a CTI route point - called '4186'  --
That should have sent the call to the correct Vmbox for 4186,  
shouldn't it???

anyone follow what I'm doing here? can you see what's not happening  
and why?

thanks, Tim

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