[cisco-voip] How to forward calls from an IP phone to a set of VMboxes..

[Lelio Fulgenzi]

How to forward calls from an IP phone to a set of VM boxes..Unfortunately, you won't be able to do what you want to do in the way you described. The rule with forwarding and voicemail is that it will always go to the voicemail box of the original forwarding party. If the original forwarded DN does not have a voicemail box, typically it will send you to the opening greeting. (If that DN is an Internet subscriber you can change the behaviour.) 

Assuming you have Unity, to do what you want to do, it is best to set up call handlers. If you are planning on giving GUI access, you can use the standard, closed and alternate greeting to accomplish what you want. If you want to use only the TUI, i.e. greetings administrator, then you would need a set of call handlers where by you control the first to branch off to the second. The first would have standard which would be your open greeting, the first alternate greeting would branch to the second when enabled. the second open could be your two hour delay and the second alternate could be closed. 
  ----- Original Message ----- 
  From: Tim Reimers 
  To: cisco-voip at puck.nether.net 
  Sent: Monday, January 02, 2006 3:07 PM
  Subject: [cisco-voip] How to forward calls from an IP phone to a set of VMboxes..





  Hi everyone-- 

  I'm trying to set up a scenario where users call a given extension- 
  Based on how the forwards are set up in /ccmuser people would get sent to a different VM box (eg, hear a different OGM) 

  The idea is that we're a school district-- the school hotline is 6188. 
  I have configured 4186,4187,4188 as the three VM boxes with greetings of "school is open", "school is on an 2 hour delay", "school is closed"

  That way, the non-techie guy who makes the call at 4am can just log into the CCMUSER page for that 6188 phone, and change it's forwarded-to extension.

  Working: 
  I've set up each one with a 'fake' phone- with the three checkboxes for forwarding/transfer all checked for 'voicemail' 
  I can call any of the three Vmboxes (fake phone) from a regular IP phone on the system. 



  Not working: 
  I do the 'forward option' on the CCMUser page for extension 6188 -- I set it to, say, 4186 "school is open" 
  Checking in the CCMAdmin pages for that phone-- the 4186 shows up in the first of the three text boxes- 'forward all" 

  Calling 6188--- 
  _EVERY_ single time, I get nothing but the VM box belonging to 6188 -- 

  If I "forward all" on 6188 to a "real" IP phone, it works fine--- it goes to that phone, and to it's VM. 

  What apparently doesn't work is to have an 'unregistered' phone ( a fake 7910 that never existed) set up, forwarded to VM

  That doesn't 'react' in the right way--- 

  I tried the same thing with a CTI route point - called '4186'  -- 
  That should have sent the call to the correct Vmbox for 4186, shouldn't it??? 

  anyone follow what I'm doing here? can you see what's not happening and why? 

  thanks, Tim 



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