[cisco-voip] Not actually missed calls

[Andre Beck]

Hi,

CCM4.1 and 7960s.

When operating broadcast line groups, a call will ring on a number
of phones and finally be taken on one of them. The problem that a
lot of our customers have in this scenario is that all the other
phones in the line group that did not take that call will log it
as missed. It was answered, so it wasn't actually missed, but it
leads people to try to call back just to hear that the caller was
already served by another person in the line group.

Is there any way to stop this behavior? A call should only be logged
as missed on a phone if it indeed was never answered (I don't have
a problem with it beeing logged on every phone in the group, actually
this seems the only plausible way to deal with this in a broadcast
line group).

If there is no way to avoid it, could the phones at least log the
called number together with the calling number and identity information?
It would help to decide whether a call was to a primary directory number
or to a secondary line that is just there to become a line group member.

TIA,
Andre.
-- 
                  The _S_anta _C_laus _O_peration
  or "how to turn a complete illusion into a neverending money source"

-> Andre Beck    +++ ABP-RIPE +++    IBH Prof. Dr. Horn GmbH, Dresden <-