[cisco-voip] Not actually missed calls

[Philip Walenta]

This has been an issue for years.  

Unfortunately there's no way I know of in CM 3.x or 4.x versions to fix this
in any way.  

I'm also not aware of anything that fixes this in CM 5, but I'd defer to one
of the Cisco folks to verify that. 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Andre Beck
Sent: Thursday, January 05, 2006 11:01 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Not actually missed calls

Hi,

CCM4.1 and 7960s.

When operating broadcast line groups, a call will ring on a number of phones
and finally be taken on one of them. The problem that a lot of our customers
have in this scenario is that all the other phones in the line group that
did not take that call will log it as missed. It was answered, so it wasn't
actually missed, but it leads people to try to call back just to hear that
the caller was already served by another person in the line group.

Is there any way to stop this behavior? A call should only be logged as
missed on a phone if it indeed was never answered (I don't have a problem
with it beeing logged on every phone in the group, actually this seems the
only plausible way to deal with this in a broadcast line group).

If there is no way to avoid it, could the phones at least log the called
number together with the calling number and identity information?
It would help to decide whether a call was to a primary directory number or
to a secondary line that is just there to become a line group member.

TIA,
Andre.
-- 
                  The _S_anta _C_laus _O_peration
  or "how to turn a complete illusion into a neverending money source"

-> Andre Beck    +++ ABP-RIPE +++    IBH Prof. Dr. Horn GmbH, Dresden <-
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