[cisco-voip] Not actually missed calls

[Kevin Thorngren]

AFAIK this is not on the roadmap for CCM.  I would suggest working with 
your Cisco account team to see if there is a feature request and to add 
your requirements to it.  If one does not exist then work with the 
account team to create one.

Kevin

On Jan 5, 2006, at 12:06 PM, Philip Walenta wrote:

> This has been an issue for years.
>
> Unfortunately there's no way I know of in CM 3.x or 4.x versions to 
> fix this
> in any way.
>
> I'm also not aware of anything that fixes this in CM 5, but I'd defer 
> to one
> of the Cisco folks to verify that.
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Andre Beck
> Sent: Thursday, January 05, 2006 11:01 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Not actually missed calls
>
> Hi,
>
> CCM4.1 and 7960s.
>
> When operating broadcast line groups, a call will ring on a number of 
> phones
> and finally be taken on one of them. The problem that a lot of our 
> customers
> have in this scenario is that all the other phones in the line group 
> that
> did not take that call will log it as missed. It was answered, so it 
> wasn't
> actually missed, but it leads people to try to call back just to hear 
> that
> the caller was already served by another person in the line group.
>
> Is there any way to stop this behavior? A call should only be logged as
> missed on a phone if it indeed was never answered (I don't have a 
> problem
> with it beeing logged on every phone in the group, actually this seems 
> the
> only plausible way to deal with this in a broadcast line group).
>
> If there is no way to avoid it, could the phones at least log the 
> called
> number together with the calling number and identity information?
> It would help to decide whether a call was to a primary directory 
> number or
> to a secondary line that is just there to become a line group member.
>
> TIA,
> Andre.
> -- 
>                   The _S_anta _C_laus _O_peration
>   or "how to turn a complete illusion into a neverending money source"
>
> -> Andre Beck    +++ ABP-RIPE +++    IBH Prof. Dr. Horn GmbH, Dresden 
> <-
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