[cisco-voip] IPMA vs. Attendant Console

[Voll, Scott]

I - divert is just a softkey that you enable on your softkey template in
CM 4.1  is it not an option in 3.x?

 

scott

 

________________________________

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Thursday, January 05, 2006 2:02 PM
To: Voll, Scott; IT; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPMA vs. Attendant Console

 

We had an executive request to research this, and IPMA didn't go over to
well. It requires both the manager and the assistant to run the software
(and they will not run on the same machine, so you can't ask the asst.
to do everything - JAVA version incompatibility - woo hoo!) and manage
each other. Each assistant could only hand a maximum number of managers,
etc. 

 

The main difference is that when someone calls the manager, b/c of
calling search spaces and route patterns, they actually reach the asst.
Then the assistant can transfer them directly to the mgr b/c of their
calling search space capabilities. IPMA also gives you nice things like
immediate divert and DND.

 

It's worth a try, didn't take that long to set up in the lab.

 

Attendant console was nice too, you could set up various 'speed dial'
lists that would allow you to monitor the lines.

 

------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter
than an
IP phone on a long haul 10base2 connection"
LFJ

	----- Original Message ----- 

	From: Voll, Scott <mailto:Scott.Voll at wesd.org>  

	To: IT <mailto:it at cimgroup.com>  ; cisco-voip at puck.nether.net 

	Sent: Thursday, January 05, 2006 4:48 PM

	Subject: RE: [cisco-voip] IPMA vs. Attendant Console

	 

	I have AC 1.4(1es5)  That comes with CM 4.1.3sr1.  just install
the
	pluggin off the CM and that should be the best for your CM
version.
	
	I would be interested also as I'm in the same shoes and I've
heard bad
	things about IPMA.
	
	Scott
	
	PS. IMHO AC is really a receptionist application.
	
	
	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
	[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of IT
	Sent: Thursday, January 05, 2006 1:39 PM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] IPMA vs. Attendant Console
	
	Can people please share their experiences with IPMA and
Attendant
	Console?
	I am trying to figure out what the added benefit for each is, so
I can
	install the correct solution for each "Executive Admin" we have
in the
	office.
	The real problem is that Admin's will answer lines for multiple
	executives, and each executive will have multiple admins...
	What has everyone else done? 
	Also, I can't seem to find any software updates for Attendant
Console. I
	am running 1.3(1 ES6)
	Is this most current?
	
	Thanks,
	Avidan
	
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