[cisco-voip] IPMA vs. Attendant Console

[Lelio Fulgenzi]

that is correct - no i-divert in 3.x
  ----- Original Message ----- 
  From: Voll, Scott 
  To: Lelio Fulgenzi 
  Cc: cisco-voip at puck.nether.net 
  Sent: Thursday, January 05, 2006 5:25 PM
  Subject: RE: [cisco-voip] IPMA vs. Attendant Console


  I - divert is just a softkey that you enable on your softkey template in CM 4.1  is it not an option in 3.x?

   

  scott

   


------------------------------------------------------------------------------

  From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
  Sent: Thursday, January 05, 2006 2:02 PM
  To: Voll, Scott; IT; cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] IPMA vs. Attendant Console

   

  We had an executive request to research this, and IPMA didn't go over to well. It requires both the manager and the assistant to run the software (and they will not run on the same machine, so you can't ask the asst. to do everything - JAVA version incompatibility - woo hoo!) and manage each other. Each assistant could only hand a maximum number of managers, etc. 

   

  The main difference is that when someone calls the manager, b/c of calling search spaces and route patterns, they actually reach the asst. Then the assistant can transfer them directly to the mgr b/c of their calling search space capabilities. IPMA also gives you nice things like immediate divert and DND.

   

  It's worth a try, didn't take that long to set up in the lab.

   

  Attendant console was nice too, you could set up various 'speed dial' lists that would allow you to monitor the lines.

   

  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  "I had a coffee and Coke at lunch today...and now, I've got more jitter than an
  IP phone on a long haul 10base2 connection"                                           LFJ

    ----- Original Message ----- 

    From: Voll, Scott 

    To: IT ; cisco-voip at puck.nether.net 

    Sent: Thursday, January 05, 2006 4:48 PM

    Subject: RE: [cisco-voip] IPMA vs. Attendant Console

     

    I have AC 1.4(1es5)  That comes with CM 4.1.3sr1.  just install the
    pluggin off the CM and that should be the best for your CM version.

    I would be interested also as I'm in the same shoes and I've heard bad
    things about IPMA.

    Scott

    PS. IMHO AC is really a receptionist application.


    -----Original Message-----
    From: cisco-voip-bounces at puck.nether.net
    [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of IT
    Sent: Thursday, January 05, 2006 1:39 PM
    To: cisco-voip at puck.nether.net
    Subject: [cisco-voip] IPMA vs. Attendant Console

    Can people please share their experiences with IPMA and Attendant
    Console?
    I am trying to figure out what the added benefit for each is, so I can
    install the correct solution for each "Executive Admin" we have in the
    office.
    The real problem is that Admin's will answer lines for multiple
    executives, and each executive will have multiple admins...
    What has everyone else done? 
    Also, I can't seem to find any software updates for Attendant Console. I
    am running 1.3(1 ES6)
    Is this most current?

    Thanks,
    Avidan

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