[cisco-voip] Setting IPCC call center to a meeting state?

TechGuy techguy at gmail.com
Tue Jan 10 12:55:10 EST 2006


Ok so right now we are running IPCC express enhanced and we have an issue
where the call center needs to shutdown for a meeting.  There does not seem
to be a way for the supervisors to do this.  Even if all agents sign out
calls would come into the queue and sit there.

We can manually go into the ipccadmin and edit the application script where
we have a field call "meeting" that is set to 0, if they are in a meeting we
can change that field to 1 and then it will play a new voice message for
them.  The problem of course is this becomes an administrative issue and is
not something the call center supervisors can do.  They have to track down
someone in IT to do this for them.

Any thoughts on this?
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