[cisco-voip] Setting IPCC call center to a meeting state?

[Marcus Lundbom]

Read an .XML-file (or db if you're licensed for that) which would
contain a status-variable which is checked by the script. For status
open, continue running the script, and for status closed, either play a
prompt or divert to voicemail. Have a web-interface with authentication
for the supervisors which writes the current status to file/db.

Best regards,
 

/M 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 6:55 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?


Ok so right now we are running IPCC express enhanced and we have an
issue where the call center needs to shutdown for a meeting.  There does
not seem to be a way for the supervisors to do this.  Even if all agents
sign out calls would come into the queue and sit there. 
 
We can manually go into the ipccadmin and edit the application script
where we have a field call "meeting" that is set to 0, if they are in a
meeting we can change that field to 1 and then it will play a new voice
message for them.  The problem of course is this becomes an
administrative issue and is not something the call center supervisors
can do.  They have to track down someone in IT to do this for them. 
 
Any thoughts on this?