[cisco-voip] Setting IPCC call center to a meeting state?

[Marcus Lundbom]

Variables:
	CSQ			String
	NumOfAgents		Int

x - Get reporting statistic
	Contact: Triggering
	Report obj: CSQ ICD
	Field: Logged-in resources
	Row identifier: CSQ
	Statistic variable: NumOfAgents
x - If ( NumOfAgents == 0 ) Then
	x - true
		#### No agents avail, play prompt, transfer or whatever
		Goto End
	x - false
		#### Continue running script
 

/M 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley III
Sent: Tuesday, January 10, 2006 7:11 PM
To: Voll, Scott; TechGuy; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?


Can you post the part of the script where you are checking for a logged
in agent and then going to voicemail? It would help out our environment
as well. 

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Voll, Scott
Sent: Tue 1/10/2006 12:05 PM
To: TechGuy; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?



Is this a 24hour Call center?

 

Our script has if no agents are logged in it goes to Voicemail.  And the
Supervisor has the ability to change the voicemail greeting.

 

Might be an option.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 9:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?

 

Ok so right now we are running IPCC express enhanced and we have an
issue where the call center needs to shutdown for a meeting.  There does
not seem to be a way for the supervisors to do this.  Even if all agents
sign out calls would come into the queue and sit there. 

 

We can manually go into the ipccadmin and edit the application script
where we have a field call "meeting" that is set to 0, if they are in a
meeting we can change that field to 1 and then it will play a new voice
message for them.  The problem of course is this becomes an
administrative issue and is not something the call center supervisors
can do.  They have to track down someone in IT to do this for them. 

 

Any thoughts on this?



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