[cisco-voip] Load 7.2(2.0) file not found error in event log

[Leetun, Rob]

Erick,

Here is what TAC told us: 

1. TFTP Caching
TFTP Caching is enabled on your server. This may cause a problem where 
the TFTP cache does not have the requested file in cache when a phone 
makes the request. When the phone reboots and makes the second request 
the phone would be in the cache. To get around this we can try disabling 
the TFTP caching.


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick Bergquist
Sent: Wednesday, January 11, 2006 9:57 AM
To: Wes Sisk
Cc: ciscovoip
Subject: Re: [cisco-voip] Load 7.2(2.0) file not found error in event log

Thanks, but wouldn't a reboot of phone or unplugging of phone and plugging it back in so it lost power clear the debugs or are they stored in NVRAM?

--- Wes Sisk <wsisk at cisco.com> wrote:

> during one phone bootup the 7.2(2) load was not available from the 
> TFTP server. tftp server may have been rebuilding or shutdown at the 
> time.  Unfortunately those logs are not cleaned up consistently on the 
> phone.  there is a way to clear the log so you can be certain you are 
> only seeing new messages:
> 
> Under settings->(5)Status->(2)Network Statistics, the 3rd line shows 
> the last phone reset reason.
> 
> It appears most of our phone loads have a debug
> display:
> 1. while onhook enter **##**3 on the keypad 2. look under 
> settings->(5)Status
> 
> These new items may appear in the status menu:
> (5) Stack Statistics
> (6) Debug Display
> (7) Hardware Information
> 
> access the debug display screen and there should be a softkey to erase 
> all current messages.
> 
> /Wes
> 
> On Jan 10, 2006, at 1:14 PM, Erick Bergquist wrote:
> 
> Anyone ever see these in event logs on a phone that is up and running 
> just fine and has no problems, other then this in event logs? I 
> thought this was a bug in a older 6.x phoneload but this is 7.2(2). I 
> have also seen this on a system where they use 7.0(2).
> 
> EventID: 0xE0000003 (3) - Error: StationEventAlert - Station alert.
>    TCP ProcessID: 2.100.132.90858816
>    Device Text: 6: Name=SEP0014F2E98072 Load=7.2(2.0)File Not Found
> 
> Thanks
> 
> 
> 		
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