[cisco-voip] Monitoring number of calls in queue

[Voll, Scott]

I have not worked with standard version, but in the enhanced you have a
Real time report that does show people in queue, time in queue, agents
logged in, etc.

 

I would look for some Real time reporting option in standard if it has
one.

 

I have agents in two or three different queues right now with enhanced.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mladen
Milanovic
Sent: Thursday, January 19, 2006 10:11 AM
To: cisco-voip at puck.nether.net
Cc: cisco-usergroup-ipccexpress at yahoogroups.com
Subject: [cisco-voip] Monitoring number of calls in queue

 

Hi Group,

We have an IPCCX 4.0 Standard, which is bundled with CCM 4.1 as a
promotion. Is there any chance to monitor, in the real time, number of
calls in the queue. We would like to know how many calls exist in the
queue. 

 

If this is not possible with IPCCX Standard did Enhanced or Premium
offer this possibility ? Also, I suppose that in the Enhanced and
Premium one agent can be assigned in different queues - this is not an
option in Standard.

 

Thanks,

Mladen

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