[cisco-voip] Monitoring number of calls in queue

[Bill Riley III]

Log into the application administration page. Tools> real time reporting
> Report > Overall IPCC Express Stats. Under call information Contacts
Waiting. 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mladen
Milanovic
Sent: Thursday, January 19, 2006 12:11 PM
To: cisco-voip at puck.nether.net
Cc: cisco-usergroup-ipccexpress at yahoogroups.com
Subject: [cisco-voip] Monitoring number of calls in queue

 

Hi Group,

We have an IPCCX 4.0 Standard, which is bundled with CCM 4.1 as a
promotion. Is there any chance to monitor, in the real time, number of
calls in the queue. We would like to know how many calls exist in the
queue. 

 

If this is not possible with IPCCX Standard did Enhanced or Premium
offer this possibility ? Also, I suppose that in the Enhanced and
Premium one agent can be assigned in different queues - this is not an
option in Standard.

 

Thanks,

Mladen

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