[cisco-voip] External Calls are not being captured by Unity

[Bell, Joe]

Make sure your gateway contains a CSS that includes the VM pilot and cti
ports.  Next, check to see if you have location restrictions denying the
use of bandwidth over a WAN to the Unity server.  If those are issues
are good, then you may have a routing issue.

 

Joe

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sechaba Mokoena
Sent: Wednesday, January 25, 2006 9:44 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] External Calls are not being captured by Unity

 

Hi,

 

I've recently installed Cisco Unity 4.04, using only voice messaging and
not unified messaging. I am having a problem with external calls not
being captured by Unity. If I place a call internally, I can leave a
voicemail without any problems. If I place a call externally, I'm
prompted to leave a message, but the message never reaches the
subscriber's inbox. Please help.

 

Regards,

 

Sechaba Mokoena | Systems Engineer 

KSS Technologies (Pty) LTD.

KSS Convergence - Doing more with less

(IP Phone) +27 11 5456300|(IP Phonedirect) | +27 11 5456331| Fax)+27 11
545 6400| Mobile +27 84 798 6803 |

(e-mail)sechabam at kss.co.za

(website)http://www.kss.co.za <blocked::http://www.kss.co.za> 

Block N, Central Park, 400 16th Road, Randjespark, Midrand, South Africa

 

 

Toll Free Support: 0861 6428 35 

 

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