[cisco-voip] External Calls are not being captured by Unity

[Kris Seraphine]

You might want to run the permissions wizard again. It sound like the
message store account might not have permissions to deliver the messages.

You might also want to check the unaddressed messages mailbox to see if the
messages are piling up there.



On 1/25/06, Bell, Joe <Joe_Bell at adp.com> wrote:
>
>  Make sure your gateway contains a CSS that includes the VM pilot and cti
> ports.  Next, check to see if you have location restrictions denying the use
> of bandwidth over a WAN to the Unity server.  If those are issues are good,
> then you may have a routing issue.
>
>
>
> Joe
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Sechaba Mokoena
> *Sent:* Wednesday, January 25, 2006 9:44 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] External Calls are not being captured by Unity
>
>
>
> Hi,
>
>
>
> I've recently installed Cisco Unity 4.04, using only voice messaging and
> not unified messaging. I am having a problem with external calls not being
> captured by Unity. If I place a call internally, I can leave a voicemail
> without any problems. If I place a call externally, I'm prompted to leave a
> message, but the message never reaches the subscriber's inbox. Please help.
>
>
>
> Regards,
>
>
>
> Sechaba Mokoena | Systems Engineer
>
> KSS Technologies (Pty) LTD.
>
> KSS Convergence - Doing more with less
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> (*IP Phone*) +27 11 5456300|(*IP Phonedirect*) | +27 11 5456331| *Fax*)+27
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> *(e-mail*)sechabam at kss.co.za
>
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>
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>
> Toll Free Support: 0861 6428 35
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>
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--
kris seraphine
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