[cisco-voip] Teaching myself scripting for IPCC 3.5(3)

[Jonathan Charles]

Well, beyond that, I am also getting the 'technical problems' message
when I should be put into queue (any queue)... And I see this in the
MIVR log:


566: Jul 03 00:27:01.812 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
contact: Application=Full,Task id=21,000,000,001,Contact id=0,Contact
implementation id=206/1,Contact
Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to load
CSQ because CSQ:  is invalid

The annoying thing is the error:

Failed to load CSQ because CSQ:  is invalid

Is essentially blank...

This forum entry:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd6b6c6/0#selected_message

Shows the error having the name of the invalid CSQ... my error doesn't.



Jonathan

On 7/1/06, Philip Walenta <pwalenta at wi.rr.com> wrote:
> For the 0-out, it needs to be all over the place.  Definitely in the
> queue-loop while waiting for an agent.
>
> The voicemail in queue is possible, I had a script quite a while back that
> did this, I will see if I can dig it up.
>
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> > Jonathan Charles
> > Sent: Saturday, July 01, 2006 9:00 PM
> > To: ciscovoip
> > Subject: [cisco-voip] Teaching myself scripting for IPCC 3.5(3)
> >
> > So, I am trying to do a couple of things with an IPCC script
> > I am working with...
> >
> > First I want to play a reprompt that gives people an option
> > to leave a voicemail that is routed to through the queue...
> > Which tool do I use to do this?
> >
> > Also, I want people to be able to hit 0 at any and all times
> > to bypass the script and get dumped into the low priority
> > queue... Do I have to have this all over the script, or can I
> > do it at the outset and have it functional throughout the script?
> >
> >
> >
> > Jonathan
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
>