[cisco-voip] Teaching myself scripting for IPCC 3.5(3)

[Jonathan Charles]

I have confirmed that. There are three queues in the script, CSQ_1,
CSQ_2 and CSQ_3 There is variable called CSQ (from the script I stole
stuff from), but it is unused (not referenced by any step), and either
way, I pointed it to CSQ_1...



Jonathan

On 7/2/06, Philip Walenta <pwalenta at wi.rr.com> wrote:
> When that error shows up, it usually means the the CSQ named in the script,
> doesn't actually exist.  Make sure the CSQ you have named in the script
> matches EXACTLY the one you have created in the system.
>
> > -----Original Message-----
> > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > Sent: Sunday, July 02, 2006 12:37 AM
> > To: Philip Walenta
> > Cc: ciscovoip
> > Subject: Re: [cisco-voip] Teaching myself scripting for IPCC 3.5(3)
> >
> > Well, beyond that, I am also getting the 'technical problems'
> > message when I should be put into queue (any queue)... And I
> > see this in the MIVR log:
> >
> >
> > 566: Jul 03 00:27:01.812 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
> > contact: Application=Full,Task id=21,000,000,001,Contact
> > id=0,Contact implementation id=206/1,Contact
> > Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
> > Call,Exception=com.cisco.wfapi.WFExecutionException: Failed
> > to load CSQ because CSQ:  is invalid
> >
> > The annoying thing is the error:
> >
> > Failed to load CSQ because CSQ:  is invalid
> >
> > Is essentially blank...
> >
> > This forum entry:
> >
> > http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&for
> > um=IP%20Communications%20and%20Video&topic=Contact%20Center&Co
> mmCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%>
> 40.1dd6b6c6/0#selected_message
> >
> > Shows the error having the name of the invalid CSQ... my
> > error doesn't.
> >
> >
> >
> > Jonathan
> >
> > On 7/1/06, Philip Walenta <pwalenta at wi.rr.com> wrote:
> > > For the 0-out, it needs to be all over the place.
> > Definitely in the
> > > queue-loop while waiting for an agent.
> > >
> > > The voicemail in queue is possible, I had a script quite a
> > while back
> > > that did this, I will see if I can dig it up.
> > >
> > > > -----Original Message-----
> > > > From: cisco-voip-bounces at puck.nether.net
> > > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > > > Charles
> > > > Sent: Saturday, July 01, 2006 9:00 PM
> > > > To: ciscovoip
> > > > Subject: [cisco-voip] Teaching myself scripting for IPCC 3.5(3)
> > > >
> > > > So, I am trying to do a couple of things with an IPCC script I am
> > > > working with...
> > > >
> > > > First I want to play a reprompt that gives people an
> > option to leave
> > > > a voicemail that is routed to through the queue...
> > > > Which tool do I use to do this?
> > > >
> > > > Also, I want people to be able to hit 0 at any and all times to
> > > > bypass the script and get dumped into the low priority
> > queue... Do I
> > > > have to have this all over the script, or can I do it at
> > the outset
> > > > and have it functional throughout the script?
> > > >
> > > >
> > > >
> > > > Jonathan
> > > > _______________________________________________
> > > > cisco-voip mailing list
> > > > cisco-voip at puck.nether.net
> > > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> > >
>
>