[cisco-voip] Teaching myself scripting for IPCC 3.5(3)

[Jonathan Charles]

OK, it isn't a script issue.

I unloaded all of my lab scripts and even the default scripts that
come with IPCC do not work... they all get the system trouble message
as soon as they route to the queue.

More interesting is that since I rebooted, logging doesn't work any more...


Jonathan

On 7/2/06, Jonathan Charles <jonvoip at gmail.com> wrote:
> I have confirmed that. There are three queues in the script, CSQ_1,
> CSQ_2 and CSQ_3 There is variable called CSQ (from the script I stole
> stuff from), but it is unused (not referenced by any step), and either
> way, I pointed it to CSQ_1...
>
>
>
> Jonathan
>
> On 7/2/06, Philip Walenta <pwalenta at wi.rr.com> wrote:
> > When that error shows up, it usually means the the CSQ named in the script,
> > doesn't actually exist.  Make sure the CSQ you have named in the script
> > matches EXACTLY the one you have created in the system.
> >
> > > -----Original Message-----
> > > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > > Sent: Sunday, July 02, 2006 12:37 AM
> > > To: Philip Walenta
> > > Cc: ciscovoip
> > > Subject: Re: [cisco-voip] Teaching myself scripting for IPCC 3.5(3)
> > >
> > > Well, beyond that, I am also getting the 'technical problems'
> > > message when I should be put into queue (any queue)... And I
> > > see this in the MIVR log:
> > >
> > >
> > > 566: Jul 03 00:27:01.812 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
> > > contact: Application=Full,Task id=21,000,000,001,Contact
> > > id=0,Contact implementation id=206/1,Contact
> > > Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
> > > Call,Exception=com.cisco.wfapi.WFExecutionException: Failed
> > > to load CSQ because CSQ:  is invalid
> > >
> > > The annoying thing is the error:
> > >
> > > Failed to load CSQ because CSQ:  is invalid
> > >
> > > Is essentially blank...
> > >
> > > This forum entry:
> > >
> > > http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&for
> > > um=IP%20Communications%20and%20Video&topic=Contact%20Center&Co
> > mmCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%>
> > 40.1dd6b6c6/0#selected_message
> > >
> > > Shows the error having the name of the invalid CSQ... my
> > > error doesn't.
> > >
> > >
> > >
> > > Jonathan
> > >
> > > On 7/1/06, Philip Walenta <pwalenta at wi.rr.com> wrote:
> > > > For the 0-out, it needs to be all over the place.
> > > Definitely in the
> > > > queue-loop while waiting for an agent.
> > > >
> > > > The voicemail in queue is possible, I had a script quite a
> > > while back
> > > > that did this, I will see if I can dig it up.
> > > >
> > > > > -----Original Message-----
> > > > > From: cisco-voip-bounces at puck.nether.net
> > > > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > > > > Charles
> > > > > Sent: Saturday, July 01, 2006 9:00 PM
> > > > > To: ciscovoip
> > > > > Subject: [cisco-voip] Teaching myself scripting for IPCC 3.5(3)
> > > > >
> > > > > So, I am trying to do a couple of things with an IPCC script I am
> > > > > working with...
> > > > >
> > > > > First I want to play a reprompt that gives people an
> > > option to leave
> > > > > a voicemail that is routed to through the queue...
> > > > > Which tool do I use to do this?
> > > > >
> > > > > Also, I want people to be able to hit 0 at any and all times to
> > > > > bypass the script and get dumped into the low priority
> > > queue... Do I
> > > > > have to have this all over the script, or can I do it at
> > > the outset
> > > > > and have it functional throughout the script?
> > > > >
> > > > >
> > > > >
> > > > > Jonathan
> > > > > _______________________________________________
> > > > > cisco-voip mailing list
> > > > > cisco-voip at puck.nether.net
> > > > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > >
> > > >
> >
> >
>