[cisco-voip] once and for all, whats the diff with **#** and reset from ccm

[Kevin Thorngren]

Maybe a clarification of my below statement is needed......

If you "Reset" the phone from CCMAdmin the phone will perform DHCP and  
TFTP the config.  The phone will do the same if you use "**#**" or  
disconnect and reconnect it to the switch.  But if you perform a  
"Restart" of the phone it only unregisters and re-registers with CCM  
which does not include DHCP and TFTP of the config file.  If you are  
making changes that go into the config file, such as Device Pool,  
CallManager Group, Load info, etc then you will need to "Reset" the  
phone.  If you are making changes to items that aren't downloaded to  
the phone, such as Partitions, CSS, etc, then a "Restart" of the phone  
is sufficient so that CCM reads the phone's config.  If you are unsure  
which to use - it is better to select "Reset" although it will take a  
bit longer for the phone to re-register.

Hope this helps.

Kevin
On Jul 10, 2006, at 8:45 AM, Lelio Fulgenzi wrote:

> Interesting you say that, because I've had cases (many of them) where  
> one way of reseting does not fix a problem, but the other does.  
> Ultimately, unplugging the phone, is the best fix.
>> ----- Original Message -----
>> From: Kevin Thorngren
>> To: Lelio Fulgenzi
>> Cc: ciscovoip ; Frazee, Timothy
>> Sent: Monday, July 10, 2006 7:33 AM
>> Subject: Re: [cisco-voip] once and for all, whats the diff with **#**  
>> and reset from ccm
>>
>> Whether you reset the phone from CCM, reboot it with "**#**" or  
>> unplug the phone; the phone goes through the same boot process of  
>> which obtaining the config file is one of the steps. More info  
>> regarding the phone registration process can be found here:
>> http://www.cisco.com/en/US/products/hw/phones/ps154/ 
>> products_tech_note09186a008009485a.shtml
>>
>> Kevin
>> On Jul 10, 2006, at 12:35 AM, Lelio Fulgenzi wrote:
>>
>>> Well, I can't tell you what the difference is, but I've seen a  
>>> difference with all of the ways to reset a phone, that includes  
>>> **#**, using reset or restart from callmanager interface, and then  
>>> finally, unplugging the phone. We typically ask people to do **#**  
>>> and then unplug their phones. If a problem persists, then we  
>>> investigate.
>>>> ----- Original Message -----
>>>> From: Frazee, Timothy
>>>> To: ciscovoip
>>>> Sent: Sunday, July 09, 2006 11:43 PM
>>>> Subject: [cisco-voip] once and for all,whats the diff with **#**  
>>>> and reset from ccm
>>>>
>>>> Group
>>>>  
>>>> I am under the impression that resetting the phone via **#** from  
>>>> the phone is NOT equal to resetting the phone from ccm.
>>>>  
>>>> I was originally told, back in 3.x days, that **#** just reboots  
>>>> the phone. It does not tell the phone to go out and pull down the  
>>>> new or same config.
>>>>  
>>>> The only way to really sync up the config between phone and ccm is  
>>>> by either brand new phone installation, OR reset the phone from CCM  
>>>> (and it has to be registered).
>>>>  
>>>> Can anyone please help me out?
>>>>  
>>>> Timothy Frazee
>>>> Network Solutions
>>>> Automatic Data Processing, Inc.
>>>> Dealer Services
>>>> 314.249.8697 cellular phone
>>>> 847.273.5950 desktop facsimile
>>>> 847.273.3050 desktop ip phone
>>>>  
>>>> <unknown.jpg> 
>>>>
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