[cisco-voip] once and for all, whats the diff with **#** and reset from ccm

[Lelio Fulgenzi]

Interesting you say that, because I've had cases (many of them) where one way of reseting does not fix a problem, but the other does. Ultimately, unplugging the phone, is the best fix.
  ----- Original Message ----- 
  From: Kevin Thorngren 
  To: Lelio Fulgenzi 
  Cc: ciscovoip ; Frazee, Timothy 
  Sent: Monday, July 10, 2006 7:33 AM
  Subject: Re: [cisco-voip] once and for all, whats the diff with **#** and reset from ccm


  Whether you reset the phone from CCM, reboot it with "**#**" or unplug the phone; the phone goes through the same boot process of which obtaining the config file is one of the steps. More info regarding the phone registration process can be found here:
  http://www.cisco.com/en/US/products/hw/phones/ps154/products_tech_note09186a008009485a.shtml

  Kevin
  On Jul 10, 2006, at 12:35 AM, Lelio Fulgenzi wrote:


    Well, I can't tell you what the difference is, but I've seen a difference with all of the ways to reset a phone, that includes **#**, using reset or restart from callmanager interface, and then finally, unplugging the phone. We typically ask people to do **#** and then unplug their phones. If a problem persists, then we investigate.

      ----- Original Message -----
      From: Frazee, Timothy 
      To: ciscovoip 
      Sent: Sunday, July 09, 2006 11:43 PM
      Subject: [cisco-voip] once and for all,whats the diff with **#** and reset from ccm

      Group
       
      I am under the impression that resetting the phone via **#** from the phone is NOT equal to resetting the phone from ccm.
       
      I was originally told, back in 3.x days, that **#** just reboots the phone. It does not tell the phone to go out and pull down the new or same config.
       
      The only way to really sync up the config between phone and ccm is by either brand new phone installation, OR reset the phone from CCM (and it has to be registered).
       
      Can anyone please help me out?
       
      Timothy Frazee
      Network Solutions
      Automatic Data Processing, Inc.
      Dealer Services
      314.249.8697 cellular phone
      847.273.5950 desktop facsimile
      847.273.3050 desktop ip phone
       
      <unknown.jpg> 

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