[cisco-voip] once and for all, whats the diff with **#** and reset from ccm

Kevin Thorngren kthorngr at cisco.com
Mon Jul 10 07:33:32 EDT 2006


Whether you reset the phone from CCM, reboot it with "**#**" or unplug  
the phone; the phone goes through the same boot process of which  
obtaining the config file is one of the steps.  More info regarding the  
phone registration process can be found here:
http://www.cisco.com/en/US/products/hw/phones/ps154/ 
products_tech_note09186a008009485a.shtml

Kevin
On Jul 10, 2006, at 12:35 AM, Lelio Fulgenzi wrote:

> Well, I can't tell you what the difference is, but I've seen a  
> difference with all of the ways to reset a phone, that includes **#**,  
> using reset or restart from callmanager interface, and then finally,  
> unplugging the phone. We typically ask people to do **#** and then  
> unplug their phones. If a problem persists, then we investigate.
>> ----- Original Message -----
>> From: Frazee, Timothy
>> To: ciscovoip
>> Sent: Sunday, July 09, 2006 11:43 PM
>> Subject: [cisco-voip] once and for all,whats the diff with **#** and  
>> reset from ccm
>>
>> Group
>>  
>> I am under the impression that resetting the phone via **#** from the  
>> phone is NOT equal to resetting the phone from ccm.
>>  
>> I was originally told, back in 3.x days, that **#** just reboots the  
>> phone. It does not tell the phone to go out and pull down the new or  
>> same config.
>>  
>> The only way to really sync up the config between phone and ccm is by  
>> either brand new phone installation, OR reset the phone from CCM (and  
>> it has to be registered).
>>  
>> Can anyone please help me out?
>>  
>> Timothy Frazee
>> Network Solutions
>> Automatic Data Processing, Inc.
>> Dealer Services
>> 314.249.8697 cellular phone
>> 847.273.5950 desktop facsimile
>> 847.273.3050 desktop ip phone
>>  
>> <unknown.jpg> 
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