[cisco-voip] Voicemail integration issue with second CCM server

[Ryan Ratliff]

Check out http://www.cisco.com/en/US/partner/products/sw/voicesw/ 
ps2237/products_device_support_table09186a0080531eb8.html

Anything from 7.0(4b) up to 8.1(3) is supported with Unity 3.1(5), CM  
3.3(4) and 4.0(2a).

Unity CM-TSP downloads are on cisco.com under voice downloads.

The only downtime required is a reboot of Unity after installing the  
new TSP.

Be sure to read the release notes/readme for whatever TSP you choose  
so you know what you are getting in to.

-Ryan

On Jul 13, 2006, at 11:32 AM, Ranjan Babu .G wrote:

Hi Ryan ,


1.To  what version Unity-CCM TSP I have to upgrade  ?.

2.Which unity TSP compatibal for CCM3.3 (4) , CCM 4.0(2a)sr1 server and
Unity 3.1(5)  .

3.Where can I get the TSP download.

4. Any other problem will arise for CCM 3.3 ip phone VM and any downtime
required

Regards,
Ranjan


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, July 13, 2006 8:47 PM
To: Ranjan Babu .G
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voicemail integration issue with second CCM
server

You answered your own question with the tables posted.  CM 4.0 is not
a supported version of CM with TSP 7.0(3).   You need to upgrade your
Unity TSP.

-Ryan

On Jul 13, 2006, at 11:12 AM, Ranjan Babu .G wrote:

Hi,



We have two CCM3.3 (4) , CCM 4.0(2a)sr1 server and  one  Unity 3.1(5)
having TSP 7.0 (3) version



CCM 3.3 integrated with Unity 3.1 already and working fine.

Now we planned and integrated to CCM 4.0 with same Unity 3.1 (5)
which has already integrated CCM 3.3 (4).



All phones registered with CCM 4.0 able to leave the VM
internally .But not through WAN and from PSTN.

Found TSP error in Unity.



Pls help me how to resolve the issue .We badly need VM for CCM 4.0
server.



Unity Error is below



Cisco Unity-CM TSP: Warning: A Voicemail port detected an unusually
formatted "Callinfo" message from the Cisco Call Manager.  One common
cause for this is a newer version of the Call Manager than this
version of the TSP is aware of.  Check the Compatibility Matrix to
make sure these versions of Unity, TSP and Call Manager are
compatible. %2





Cisco Unity-CM TSP version 7.0(3) has been qualified for the
following version combinations with Cisco Unity and Cisco CallManager.



<image001.jpg>





Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only. If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful. If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
<image001.jpg>
_______________________________________________

cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip