[cisco-voip] Voicemail integration issue with second CCM server

[Ranjan Babu .G]

Hi Ryan ,


1.To  what version Unity-CCM TSP I have to upgrade  ?. 

2.Which unity TSP compatibal for CCM3.3 (4) , CCM 4.0(2a)sr1 server and
Unity 3.1(5)  .

3.Where can I get the TSP download.

4. Any other problem will arise for CCM 3.3 ip phone VM and any downtime
required 

Regards,
Ranjan


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, July 13, 2006 8:47 PM
To: Ranjan Babu .G
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voicemail integration issue with second CCM
server

You answered your own question with the tables posted.  CM 4.0 is not  
a supported version of CM with TSP 7.0(3).   You need to upgrade your  
Unity TSP.

-Ryan

On Jul 13, 2006, at 11:12 AM, Ranjan Babu .G wrote:

Hi,



We have two CCM3.3 (4) , CCM 4.0(2a)sr1 server and  one  Unity 3.1(5)  
having TSP 7.0 (3) version



CCM 3.3 integrated with Unity 3.1 already and working fine.

Now we planned and integrated to CCM 4.0 with same Unity 3.1 (5)  
which has already integrated CCM 3.3 (4).



All phones registered with CCM 4.0 able to leave the VM  
internally .But not through WAN and from PSTN.

Found TSP error in Unity.



Pls help me how to resolve the issue .We badly need VM for CCM 4.0  
server.



Unity Error is below



Cisco Unity-CM TSP: Warning: A Voicemail port detected an unusually  
formatted "Callinfo" message from the Cisco Call Manager.  One common  
cause for this is a newer version of the Call Manager than this  
version of the TSP is aware of.  Check the Compatibility Matrix to  
make sure these versions of Unity, TSP and Call Manager are  
compatible. %2





Cisco Unity-CM TSP version 7.0(3) has been qualified for the  
following version combinations with Cisco Unity and Cisco CallManager.



<image001.jpg>





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