[cisco-voip] Incompatibility Issues

[Ryan Ratliff]

I feel your pain, we see many, many cases come in with people who got  
the wrong software.  Unfortunately most of the time it's because they  
ordered the wrong software to go with the hardware (not saying this  
is what happened in your case).

When you buy an MCS server you don't get the OS.  The CallManager  
software is what comes with the OS.  This means when ordering your CM  
software you have to keep in mind the server it is destined for.    
For example the MCS-7825-I1-IPC server requires CM4.1-K9-7825-I2  
(until the 7825-I1 was replaced by the I2 the CM part also had I1).   
If you buy CM4.1-K9-7835I1-1 then you aren't going to get the OS  
2000.4.1 CDs.

This happens all the time and it causes nothing but frustration for  
the customer and the TAC engineer they inevitably end up talking to  
because we can't do anything about it.  We recently got the ability  
to RMA CDs but we can only do this if you ordered the right product  
and received the wrong disks.    If you ordered the wrong thing then  
TAC can't help you and you need to call customer service.

-Ryan

On Jul 13, 2006, at 12:11 PM, Sum Ding Wong wrote:

Can anyone relate?

We just received our order for a MCS-7825-I1-IPC server and Call
Manager 4.1.3 software bundle to go with it. The OS version that was
shipped with the CCM software is version 2000.2.7a which is not
compatible with the MCS-7825-I1-IPC server. I need version 2000.4.1 or
later.

I am beginning to hate Cisco over software incompatibility issues. I
have not had one install this year where I did not have
incompatibility issues with software/hardware or software versions.
TAC engineers can not send out media or make it available for
download. They just forward me to the PUT tool. The PUT tool is no
help, because I do not have a SASU contract yet. Our vendor can't help
because they cannot get the OS version individually.

I keep hearing that things will get better with ver 5.0 …. But I do
not seeing a light at the end of this long tunnel.

There are too many IPT vendors for Cisco to make things this
complicated. Nortel, Avaya, Mitel ... the list goes on. Open source
IPT is building steam. Even Microsoft has anounced an interest. I
think Cisco could be the next SUN if they do not change their
practices. I think they could be giving software away just to sell
hardware. Don't get me wrong, I think Cisco's IPT product is the best
but so is Solaris.

- Why does Cisco not allow downloads for the full OS versions for IPT?
- Why is it impossible to get a demo for CCM 5.0?
- Why is the Compatability matrix such a mess?

--
Ding

"I feel more like I do now than I did a while ago"

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