[cisco-voip] Incompatibility Issues

[Sum Ding Wong]

This is exactly my point. It is too complicated. Our sales staff
didn't order the right part. We almost need to hire someone full time
just to keep up with Cisco's release, EOL cycles ... for both hardware
and software ... and monitor the compatibility matrix. Its crazy.

Our sales people have to piece these cryptic part numbers together to
try to get us the right stuff. Here's our cycle. We order servers and
software...and they're wrong somehow. Then, we talk to someone at
Cisco and they say "Oh yeah, you should have ordered _______. Now we
need to do an RMA and send back the CDs you just recieved.  I'm sorry
"you" screwed up on your order." All this does is waste our time. Then
we finally get the right combination. We sell the combination a couple
times, then it is EOL. Then we start the cycle all over again.

Why can't Cisco just post those OS software on the web for registered
users? Or at least allow the TAC engineers to post it. The OS software
will not install if you do not have cisco hardware.

Unity connection is the best software release I have seen from Cisco
.... probably ever. The software is available for download with a
limited license. (I can test it to see if I like) If you want to use
the full version, you buy licenses. CCM5.0 seems to be on that track,
but I don't know because I can't get it from anywhere without
purchasing it. I really don't want to purchase it because it is
probably not compatible with something.

I know you TAC engineers do the best you can and probably have more
complaints regarding this issue than I do. Simply because you have to
deal with people like me and you are the last man on the long chain. I
don't want you to think this is directed at you. I just want you to
forward this on to someone that might be able to help.


Others on this list. If you have a problem with this...speak up. They
will not change anything if I am the only one complaining.

Thanks.



On 7/13/06, Ryan Ratliff <rratliff at cisco.com> wrote:
> I feel your pain, we see many, many cases come in with people who got
> the wrong software.  Unfortunately most of the time it's because they
> ordered the wrong software to go with the hardware (not saying this
> is what happened in your case).
>
> When you buy an MCS server you don't get the OS.  The CallManager
> software is what comes with the OS.  This means when ordering your CM
> software you have to keep in mind the server it is destined for.
> For example the MCS-7825-I1-IPC server requires CM4.1-K9-7825-I2
> (until the 7825-I1 was replaced by the I2 the CM part also had I1).
> If you buy CM4.1-K9-7835I1-1 then you aren't going to get the OS
> 2000.4.1 CDs.
>
> This happens all the time and it causes nothing but frustration for
> the customer and the TAC engineer they inevitably end up talking to
> because we can't do anything about it.  We recently got the ability
> to RMA CDs but we can only do this if you ordered the right product
> and received the wrong disks.    If you ordered the wrong thing then
> TAC can't help you and you need to call customer service.
>
> -Ryan
>
> On Jul 13, 2006, at 12:11 PM, Sum Ding Wong wrote:
>
> Can anyone relate?
>
> We just received our order for a MCS-7825-I1-IPC server and Call
> Manager 4.1.3 software bundle to go with it. The OS version that was
> shipped with the CCM software is version 2000.2.7a which is not
> compatible with the MCS-7825-I1-IPC server. I need version 2000.4.1 or
> later.
>
> I am beginning to hate Cisco over software incompatibility issues. I
> have not had one install this year where I did not have
> incompatibility issues with software/hardware or software versions.
> TAC engineers can not send out media or make it available for
> download. They just forward me to the PUT tool. The PUT tool is no
> help, because I do not have a SASU contract yet. Our vendor can't help
> because they cannot get the OS version individually.
>
> I keep hearing that things will get better with ver 5.0 …. But I do
> not seeing a light at the end of this long tunnel.
>
> There are too many IPT vendors for Cisco to make things this
> complicated. Nortel, Avaya, Mitel ... the list goes on. Open source
> IPT is building steam. Even Microsoft has anounced an interest. I
> think Cisco could be the next SUN if they do not change their
> practices. I think they could be giving software away just to sell
> hardware. Don't get me wrong, I think Cisco's IPT product is the best
> but so is Solaris.
>
> - Why does Cisco not allow downloads for the full OS versions for IPT?
> - Why is it impossible to get a demo for CCM 5.0?
> - Why is the Compatability matrix such a mess?
>
> --
> Ding
>
> "I feel more like I do now than I did a while ago"
>
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>
>


-- 
Sum Ding Wong

"I feel more like I do now than I did a while ago"