[cisco-voip] Incompatibility Issues

[Hart, Kevin]

Yeah, I can relate.
We had the same exact situation right out of the box. 
After calling the reseller, TAC etc...it was necessary to get in touch
with the area Cisco rep/engineer who had to beg, borrow, steal and push
some more buttons to get an ISO image of the 2000.4.1 OS software. He
then had to FTP the 900 meg 200041.iso image to me which I then had to
burn to DVD. 

Total elapsed time, about 1 week, while the project was at a standstill.

Fun isn't it? :-)

Kevin



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sum Ding Wong
Sent: Thursday, July 13, 2006 12:11 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Incompatibility Issues

Can anyone relate?

We just received our order for a MCS-7825-I1-IPC server and Call
Manager 4.1.3 software bundle to go with it. The OS version that was
shipped with the CCM software is version 2000.2.7a which is not
compatible with the MCS-7825-I1-IPC server. I need version 2000.4.1 or
later.

I am beginning to hate Cisco over software incompatibility issues. I
have not had one install this year where I did not have
incompatibility issues with software/hardware or software versions.
TAC engineers can not send out media or make it available for
download. They just forward me to the PUT tool. The PUT tool is no
help, because I do not have a SASU contract yet. Our vendor can't help
because they cannot get the OS version individually.

I keep hearing that things will get better with ver 5.0 .... But I do
not seeing a light at the end of this long tunnel.

There are too many IPT vendors for Cisco to make things this
complicated. Nortel, Avaya, Mitel ... the list goes on. Open source
IPT is building steam. Even Microsoft has anounced an interest. I
think Cisco could be the next SUN if they do not change their
practices. I think they could be giving software away just to sell
hardware. Don't get me wrong, I think Cisco's IPT product is the best
but so is Solaris.

- Why does Cisco not allow downloads for the full OS versions for IPT?
- Why is it impossible to get a demo for CCM 5.0?
- Why is the Compatability matrix such a mess?

--
Ding

"I feel more like I do now than I did a while ago"

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_____________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.

_____________________________________________________________________
This email message, including any attachments, may contain confidential and proprietary information for the sole use of the intended recipient.  If you are not the intended recipient, you are hereby notified that any use, copying or dissemination of this message is strictly prohibited.  If you received this message in error, please notify Brooks Automation, Inc. immediately by reply email or by calling Brooks US Headquarters at +1 978-262-2400. Then delete this message from your system, without making any copy or distribution.  Thank you.