[cisco-voip] phones resetting on their own

[Kevin Thorngren]

You can take a look in the IIS logs on the CCM servers.  You can see if  
someone is actually reseting the devices, whether intentionally or not.

For example a reset of multiple devices will look like this:
2006-07-14 17:51:53 10.10.1.50 - 10.10.1.11 443 GET  
/ccmadmin/_RemoteScripts/rs_device.asp  
_method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=%7BD70C 
EF54-5493-4B9E-9F1A-17DB231F72BE%7D 401 5  
Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
2006-07-14 17:51:53 10.10.1.50 administrator 10.10.1.11 443 GET  
/ccmadmin/_RemoteScripts/rs_device.asp  
_method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=%7BD70C 
EF54-5493-4B9E-9F1A-17DB231F72BE%7D 200 0  
Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
2006-07-14 17:51:53 10.10.1.50 administrator 10.10.1.11 443 GET  
/ccmadmin/_RemoteScripts/rs_device.asp  
_method=doMultiDeviceReset&_mtype=execute&pcount=2&p0=4&p1=%7BD70CEF54 
-5493-4B9E-9F1A-17DB231F72BE%7D 200 0  
Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -

A single device reset looks like this:
2006-07-14 17:55:42 10.10.1.50 administrator 10.10.1.11 443 GET  
/ccmadmin/_RemoteScripts/rs_device.asp  
_method=GetServerProxy&_mtype=execute&pcount=0 200 0  
Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
2006-07-14 17:55:45 10.10.1.50 administrator 10.10.1.11 443 GET  
/ccmadmin/_RemoteScripts/rs_device.asp  
_method=resetDevice&_mtype=execute&pcount=2&p0=%7BC0E1A6F6-550D-4251- 
A608-6FDCC32C9C42%7D&p1=1 200 0  
Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -


You can look in the IIS logs around the time of the reset for this.   
One thing that may help is the source IP Address is listed (10.10.1.50  
in this case).  This may help track down the person who is reseting  
these devices.  Remember the times in the IIS traces are GMT not local  
:-)

HTH,
Kevin

On Jul 14, 2006, at 1:02 PM, Erick Bergquist wrote:

> Hi,
>
> Having problem where phones will randomly reset for no apparrent  
> reason out of the blue. The reason is deviceinitiatedreset and it  
> isn't happening due to keepalives expiring, etc. The Last= reason in  
> CCM detailed trace is Reset-Restart. These are on firmware 8.0(3) with  
> 4.1(3)Sr3b.  7940 model phones. The status messages and debug trace  
> page on phone is clean after this happens so is cleared out like it  
> was really reset.
>
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