[cisco-voip] Unity 4.0.4

[Erick Bergquist]

Do they hear a failsafe message when it fails?

Did you check permissions or re-run permissions wizard (current version), and maybe delete the unity account and re-import the user into unity or add them back from scratch?  When a unity subscriber leaves a msg for another subscriber it uses that users mail account to send the message. So if the other users can receive messages from other internal and/or external calls fine then it may be a issue with the one users account on the exchange/notes server.


----- Original Message ----
From: Bill Riley III <BRiley at jackhenry.com>
To: cisco-voip at puck.nether.net
Sent: Friday, July 14, 2006 2:10:34 PM
Subject: Re: [cisco-voip] Unity 4.0.4

              I have had a TAC case open for about a week now with no results. Has anyone seen this error or have any suggestions? 
     
         
  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley III
 Sent: Thursday, June 29, 2006 10:40 AM
 To: cisco-voip at puck.nether.net
 Subject: [cisco-voip] Unity 4.0.4
   
    
     
   Hi,i have Unity 4.0(4) Unified Messaging (integrated with Exchange 2003) on Windows 2003. 
   When a certain extension tries to leave a voicemail to other people internally we get this in the event viewer.
     
   Source: CiscoUnity_ConvMsg 
 Category: Network 
 EventID: 10015 
 Description: 
 IAvDohMessage::Submit returned[0x800404dc] on line 683 of file e:\views\cs_ue4.0.3.159\un_Core2\ConversationEng\AvStateSvr\AvSMsgSend.cpp
     
   They never get the voicemail that is left by the person. This person can still receive VM but can not send.  
     
   Thanks,
   Bill Riley
     
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