[cisco-voip] phones resetting on their own

[Mike Hyde]

I am having the same problem with 7941 and 7961 phones.  I am running  
CME 4.0 and the phones connect to a linksys POE switch.  I have cisco  
doing an investigation on the phones I am sending in to find out why  
they failed.  I don't think it is the switch causing it, but will be  
swapping it out just to make sure.


On 15-Jul-06, at 8:55 AM, sweeper1 wrote:

> I know I probobly sound like TAC but have you checked the firmware  
> of the phones?
>
> On 7/15/06, Erick Bergquist <erickbe at yahoo.com> wrote:
> Nope, checked the logs and not happening that way. Theres only 1-2  
> people with admin privs to ccmadmin and the phones sometimes reset  
> in the early am hours.
>
> Thanks for the IIS log bits though to look at.
>
> ----- Original Message ----
> From: Kevin Thorngren <kthorngr at cisco.com>
> To: Erick Bergquist < erickbe at yahoo.com>
> Cc: ciscovoip <cisco-voip at puck.nether.net>
> Sent: Friday, July 14, 2006 1:06:22 PM
> Subject: Re: [cisco-voip] phones resetting on their own
>
> You can take a look in the IIS logs on the CCM servers.  You can  
> see if
> someone is actually reseting the devices, whether intentionally or  
> not.
>
> For example a reset of multiple devices will look like this:
> 2006-07-14 17:51:53 10.10.1.50 - 10.10.1.11 443 GET
> /ccmadmin/_RemoteScripts/rs_device.asp
> _method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=% 
> 7BD70C
> EF54-5493-4B9E-9F1A-17DB231F72BE%7D 401 5
> Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
> 2006-07-14 17:51:53 10.10.1.50 administrator 10.10.1.11 443 GET
> /ccmadmin/_RemoteScripts/rs_device.asp
> _method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=% 
> 7BD70C
> EF54-5493-4B9E-9F1A-17DB231F72BE%7D 200 0
> Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
> 2006-07-14 17:51:53 10.10.1.50 administrator 10.10.1.11 443 GET
> /ccmadmin/_RemoteScripts/rs_device.asp
> _method=doMultiDeviceReset&_mtype=execute&pcount=2&p0=4&p1=%7BD70CEF54
> -5493-4B9E-9F1A-17DB231F72BE%7D 200 0
> Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
>
> A single device reset looks like this:
> 2006-07-14 17:55:42 10.10.1.50 administrator 10.10.1.11 443 GET
> /ccmadmin/_RemoteScripts/rs_device.asp
> _method=GetServerProxy&_mtype=execute&pcount=0 200 0
> Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
> 2006-07-14 17:55:45 10.10.1.50 administrator 10.10.1.11 443 GET
> /ccmadmin/_RemoteScripts/rs_device.asp
> _method=resetDevice&_mtype=execute&pcount=2&p0=%7BC0E1A6F6-550D-4251-
> A608-6FDCC32C9C42%7D&p1=1 200 0
> Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
>
>
> You can look in the IIS logs around the time of the reset for this.
> One thing that may help is the source IP Address is listed  
> ( 10.10.1.50
> in this case).  This may help track down the person who is reseting
> these devices.  Remember the times in the IIS traces are GMT not local
> :-)
>
> HTH,
> Kevin
>
> On Jul 14, 2006, at 1:02 PM, Erick Bergquist wrote:
>
> > Hi,
> >
> > Having problem where phones will randomly reset for no apparrent
> > reason out of the blue. The reason is deviceinitiatedreset and it
> > isn't happening due to keepalives expiring, etc. The Last= reason in
> > CCM detailed trace is Reset-Restart. These are on firmware 8.0(3)  
> with
> > 4.1(3)Sr3b.  7940 model phones. The status messages and debug trace
> > page on phone is clean after this happens so is cleared out like it
> > was really reset.
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
>
>
>
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