[cisco-voip] Call Forward No Coverage

[Jens Faulhaber]

Sorry for picking up this issue again...

Does this apply only to huntgroups or also for a non responding CallCenter CTI application? I do not mean the "use personal preference" mechanism....

I have the issue with an CallCenter, where a route point shall forward a call to a destination, if the CallCenter CTI application does not respond in 5 sec. (the 5 sec i can configure in the CTI service parameter) But where the hell do i enter the call forward destination in that case. 
I'm sure that this is not the CFF box, as this applies if the CTI manager is gone......

Any ideas??

Cheers
jens


-----Ursprüngliche Nachricht-----
Von: Erick Bergquist [mailto:erickbe at yahoo.com] 
Gesendet: Donnerstag, 11. Mai 2006 07:24
An: Jonathan Charles; Wydra, Jason
Cc: Cisco Voip
Betreff: Re: [cisco-voip] Call Forward No Coverage

It's more geared for individual extensions/users, this way if you get a call on DN 1234 and don't answer or are busy and have that DN fwd'd to a huntpilot and no one is there then it follows the other forward setting. Hunt pilot/group calls don't follow the forward noan/busy settings on the DNs for members of the group, so this gives you some flexibility with the huntpilot when no members answer instead of just using the forward hunt noan/busy. 

Example:
 
 A IP Phone with extension 1234 has call forwarded to HuntPilot 3456 and the hunt pilot members don't answer , then if the personal preferences box is checked on huntpilot then the call forwards to the no coverage number configured on the 1234 extension.
 

----- Original Message ----
From: Jonathan Charles <jonvoip at gmail.com>
To: "Wydra, Jason" <jwydra at burwood.com>
Cc: Cisco Voip <cisco-voip at puck.nether.net>
Sent: Wednesday, May 10, 2006 1:01:05 PM
Subject: Re: [cisco-voip] Call Forward No Coverage

Well, it has to do with Hunt Groups, and the "Use Personal
Preferences" checkbox on the Hunt Pilot page... But I am not sure what
it is used for.


Jonathan

On 5/10/06, Wydra, Jason <jwydra at burwood.com> wrote:
> No. I wondered the same thing. Like why would it be different than using
> the usual setting? Must have something to do with JTAPI.
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Wednesday, May 10, 2006 12:44 PM
> To: Wydra, Jason
> Cc: Cisco Voip
> Subject: Re: [cisco-voip] Call Forward No Coverage
>
> How so?
>
> Do you have an example of how it would be used?
>
>
>
> Jonathan
>
> On 5/10/06, Wydra, Jason <jwydra at burwood.com> wrote:
> > It's for CTI ports or CTI route points.
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > Charles
> > Sent: Wednesday, May 10, 2006 12:38 PM
> > To: Cisco Voip
> > Subject: [cisco-voip] Call Forward No Coverage
> >
> > What is this used for? I have read three explanations and all of them
> > left me curious as to why you would set this.
> >
> >
> >
> > Jonathan Charles
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
>

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