[cisco-voip] No agents able to login

[Jonathan Charles]

I agree... The weird part is the repository is set up correctly for DCD, but
it looks like the engine is trying to connect to AD somehow...



Jonathan

On 7/27/06, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> That looks like an ldap error connecting to AD.  The domain with DCD
> is always cisco.com.
>
> Get a sniffer capture from the IPCC server of a user trying to login
> and look at the ldap communication.
>
> -Ryan
>
> On Jul 27, 2006, at 12:01 PM, Jonathan Charles wrote:
>
> Yeah, I am seeing these:
>
> 824: Jul 27 10:58:33.468 CDT %MIVR-SS_ENT_SRV-3-ERROR_LOAD_LDAP:Fail
> to read LDAP INFO: Exception=Exception caught:
> javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D:
> NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
>      'DC=sales,DC=test,DC=com'
>   ]; remaining name 'ou=Global Services, ou=CISCO-35BDDBB3D LCC'
>
> (I changed the domain to protect the guilty).
>
>
>
> Jonathan
>
> On 7/27/06, Ryan Ratliff <rratliff at cisco.com> wrote: Have you tried
> looking at any of the logs yet on the IPCC side?
>
> -Ryan
>
> On Jul 27, 2006, at 11:54 AM, Jonathan Charles wrote:
>
> Rebooting the server had no effect.
>
>
> J
>
> On 7/27/06, Jonathan Charles < jonvoip at gmail.com> wrote:
> It is 3.5(3)... They all can open the share...
>
> I can login to the web page with appadmin, so it isn't a DCD issue.
>
>
>
> Jonathan
>
>
> On 7/27/06, Voll, Scott <Scott.Voll at wesd.org> wrote: If this is a 3.x
> version... do they have access to the folder that
> controls licensing?  Been to long.... I can't remember all that good
> stuff.
>
> Scott
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Thursday, July 27, 2006 8:34 AM
> To: Cisco Voip
> Subject: [cisco-voip] No agents able to login
>
> Everyone gets: "the id you entered was not found"
>
> I have restarted DCD on both PUB and SUB... I have restarted the
> Engine... I have ensured phones are associated with the RM JTAPI, and
> everyone has CTI checked on their userIDs...
>
> Cisco's website says that they are typing their userid's and passwords
> wrong... all of them? I don't think so.
>
>
>
> Jonathan
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