[cisco-voip] No agents able to login

[Jonathan Charles]

Here's something cool...

The ccndir.ini is set up right for DCD, yet the logs show it trying to
connect to AD... but somehow the registry: HKLM\Software\spanlink\site setup
has all of this AD crap in it...

I fixed this two months ago and it has been working (until today)... why did
it revert???



Jonathan

On 7/27/06, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> I agree... The weird part is the repository is set up correctly for DCD,
> but it looks like the engine is trying to connect to AD somehow...
>
>
>
>
> Jonathan
>
> On 7/27/06, Ryan Ratliff <rratliff at cisco.com> wrote:
> >
> > That looks like an ldap error connecting to AD.  The domain with DCD
> > is always cisco.com.
> >
> > Get a sniffer capture from the IPCC server of a user trying to login
> > and look at the ldap communication.
> >
> > -Ryan
> >
> > On Jul 27, 2006, at 12:01 PM, Jonathan Charles wrote:
> >
> > Yeah, I am seeing these:
> >
> > 824: Jul 27 10:58:33.468 CDT %MIVR-SS_ENT_SRV-3-ERROR_LOAD_LDAP:Fail
> > to read LDAP INFO: Exception=Exception caught:
> > javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D:
> > NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
> >      'DC=sales,DC=test,DC=com'
> >   ]; remaining name 'ou=Global Services, ou=CISCO-35BDDBB3D LCC'
> >
> > (I changed the domain to protect the guilty).
> >
> >
> >
> > Jonathan
> >
> > On 7/27/06, Ryan Ratliff <rratliff at cisco.com> wrote: Have you tried
> > looking at any of the logs yet on the IPCC side?
> >
> > -Ryan
> >
> > On Jul 27, 2006, at 11:54 AM, Jonathan Charles wrote:
> >
> > Rebooting the server had no effect.
> >
> >
> > J
> >
> > On 7/27/06, Jonathan Charles < jonvoip at gmail.com > wrote:
> > It is 3.5(3)... They all can open the share...
> >
> > I can login to the web page with appadmin, so it isn't a DCD issue.
> >
> >
> >
> > Jonathan
> >
> >
> > On 7/27/06, Voll, Scott < Scott.Voll at wesd.org> wrote: If this is a 3.x
> > version... do they have access to the folder that
> > controls licensing?  Been to long.... I can't remember all that good
> > stuff.
> >
> > Scott
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > Charles
> > Sent: Thursday, July 27, 2006 8:34 AM
> > To: Cisco Voip
> > Subject: [cisco-voip] No agents able to login
> >
> > Everyone gets: "the id you entered was not found"
> >
> > I have restarted DCD on both PUB and SUB... I have restarted the
> > Engine... I have ensured phones are associated with the RM JTAPI, and
> > everyone has CTI checked on their userIDs...
> >
> > Cisco's website says that they are typing their userid's and passwords
> > wrong... all of them? I don't think so.
> >
> >
> >
> > Jonathan
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> > _______________________________________________
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> >
> >
> >
> >
>
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