[cisco-voip] CCM 5 on VMWare Server 1.0.0

[Mike Armstrong]

(Following the diverging thread here)

Some time ago our Unity server failed.  Not knowing any better, I just moved 
the hard drives to our lab server (another DL380-G2), fired it up, and it 
ran just fine.  Total down time was under 10 minutes.  A couple of days 
later I remembered having to submit the MAC address of the server for 
licensing, so I e-mailed the licensing folks to see what I should do, since 
a) the spare was running fine, bad MAC or no, and b) we expected to return 
to the production server shortly anyway.  The license folks got all bent out 
of shape, but didn't want to re-issue a new .lic file and then just have to 
do it all over again.  Eventually the production server came back up so we 
all just quietly dropped the whole thing.  Nobody ever did confirm or deny 
that a bad MAC was supposed to prevent Unity from starting, but we resolved 
to avoid the whole issue in the future by following Ryan's advice (change 
the MAC to match the license).

Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL

> Date: Thu, 27 Jul 2006 21:41:25 -0400
> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] CCM 5 on VMWare Server 1.0.0
> To: Ted Nugent <tednugent69 at yahoo.com>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <05440D83-FD38-4652-8266-0E627A4819DA at cisco.com>
> Content-Type: text/plain; charset=WINDOWS-1252; delsp=yes;
> format=flowed
>
> Not to sidetrack the thread but in that case I'd be changing the mac
> on the Unity server.
>
> -Ryan
>
> On Jul 27, 2006, at 3:48 PM, Ted Nugent wrote:
>
> Right on with the hardware failure deal scenario...
> emailing licensing and waiting for someone in RTP or
> SJ to come on shift is unacceptable. During working
> hours in the states turn around is pretty quick but
> I've found that APT and EMEA are good at "AVVID" TAC
> but licensing is non-existent! I had the exact
> scenario you mentioned with Unity at 1am Eastern US
> time and had to wait until 8:30am the next day to get
> a .lic file! The customer was furious because they
> fronted most of their calls through a unity AA. The HP
> guy was there to replace the motherboard within 3
> hours as contracted but we had to wait an additional 4
> hours for a new .lic file. And yes I did try calling
> in a P1 but no one could and/or knew how to help.
> That?s Unity? now if you have the same problem with
> your CM Cluster its Goodbye Cisco and Hello Avaya for
> your customer.