[cisco-voip] Call Back
Nick Kassel
Nick.Kassel at Charles-Stanley.co.uk
Tue May 2 05:24:05 EDT 2006
Wes
I have tested this and it works fine anything after 20 seconds, sounds
like the facility IE is causing the problem. I have not logged a TAC
case yet, should I still log one?
Regards
Nick
________________________________
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Monday, May 01, 2006 6:57 PM
To: Nick Kassel
Subject: Re: [cisco-voip] Call Back
Nick,
After the callback message appears wait 38 seconds the press the dial
key. That should timeout the callback and CM will send SETUP without
the extra facilityIE. This will confirm if it is the facilityIE causing
the problem.
Did you open a TAC SR for this?
/Wes
Nick Kassel wrote:
I have tried this again and if I select the primary line of the
phone and dial the number then it will not go through either, the same
issue occurs, however if I try it and select a shared line on the phone
then dial the number it works ok.
We do not have these calls routing through a translation
pattern.
________________________________
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Friday, April 28, 2006 2:55 PM
To: Nick Kassel
Subject: Re: [cisco-voip] Call Back
I suspect your pbx may not like the extra facilityIE we send
when we attempt the callback.
can you test once more, and when you get the callback
notification press a line button on the right side of the phone to go
offhook and attempt to dial 3432 directly? does that call go through?
At this point will need to open a TAC case to pursue further.
let's eliminate a few other things just to make sure:
does your initial call route through a translation pattern?
/Wes
Nick Kassel wrote:
Hi Wes
I have tried this again and it just does not seem to go
anywhere, after I hit dial the phone says Call Proceed and the dialled
number just sits on the display, I do not get any ring tone from the
other end or hear any tone from the calling phone.
I'm a bit stuck as what to do.
________________________________
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Thursday, April 27, 2006 6:27 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Back
nope. that's not the problem.
CM does present the call to the Mitel, only with 1 extra
FacilityIE this time.
Original call:
Outbound PRI SETUP message to 172.30.0.10 at timestamp
04/27/2006 10:31:21.130
SETUP, pd = 8, callref = 0x125A, Message Size = 63 bytes
Sending Complete
Bearer Capability i = 0x8090A3, ITU-T standard, Speech, Circuit
mode, 64k, A-law
Channel ID i = 0xA98398 - PRI interface, Exclusive channel 24
Facility i =
0x9FAA06800100820100A113020101020100800B4E69636B204B617373656C, Facility
code not parsed
Calling Party Number i = '6515' - Plan: Unknown, Type: Unknown,
Presentation Allowed, User-provided, verified and passed
Called Party Number i = '3432' - Plan: Unknown, Type: Unknown
CallBack notification to the Mitel:
Outbound PRI SETUP message to 172.30.0.10 at timestamp
04/27/2006 10:31:25.115
SETUP, pd = 8, callref = 0x125C, Message Size = 76 bytes
Sending Complete
Bearer Capability i = 0xA880, ISO/IEC standard, UDI, Circuit
mode, Packet mode rate
Channel ID i = 0xAC - PRI interface, Exclusive channel 0
Facility i =
0x9FAA06800100820100A123020149020128301BA0068004363531358004333433324005
04038090A38C01008D01FF, Facility code not parsed
Calling Party Number i = '6515' - Plan: Unknown, Type: Unknown,
Presentation Allowed, User-provided, verified and passed
Called Party Number i = '3432' - Plan: Unknown, Type: Unknown
Outbound call to the mitel after you press dial:
Outbound PRI SETUP message to 172.30.0.10 at timestamp
04/27/2006 10:31:52.521
SETUP, pd = 8, callref = 0x125D, Message Size = 84 bytes
Sending Complete
Bearer Capability i = 0x8090A3, ITU-T standard, Speech, Circuit
mode, 64k, A-law
Channel ID i = 0xA98397 - PRI interface, Exclusive channel 23
Facility i =
0x9FAA06800100820100A113020101020100800B4E69636B204B617373656C, Facility
code not parsed
Facility i = 0x9FAA06800100820100A10802014A02011F0500, Facility
code not parsed
Calling Party Number i = '6515' - Plan: Unknown, Type: Unknown,
Presentation Allowed, User-provided, verified and passed
Called Party Number i = '3432' - Plan: Unknown, Type: Unknown
Note the extra FacilityIE this time. However the Mitel responds
as if it is processing the call:
Inbound PRI CALL_PROC message from 172.30.0.10 at timestamp
04/27/2006 10:31:52.631
CALL_PROC, pd = 8, callref = 0x925D, Message Size = 10 bytes
Channel ID i = 0xA98397 - PRI interface, Exclusive channel 23
Mitel acknowledges the call and requests to cut through audio.
Possibly for ringback tone?
Inbound PRI PROGRESS message from 172.30.0.10 at timestamp
04/27/2006 10:31:53.162
PROGRESS, pd = 8, callref = 0x925D, Message Size = 9 bytes
Progress Indicator i = 0x8188 - In-band info or appropriate now
available
Call rang for 10 seconds before you disconnected it. Are you
sure nothing appeared on the PBX phone?
Outbound PRI DISCONNECT message to 172.30.0.10 at timestamp
04/27/2006 10:32:03.709
DISCONNECT, pd = 8, callref = 0x125D, Message Size = 9 bytes
Cause i = 0x8090 - Normal call clearing
/Wes
Wes Sisk wrote:
Thanks Nick.
Please open a TAC case and attach the CCM trace and the
corresponding SDL trace from trace\sdl\ccm. I don't believe this should
happen:
10:31:25.099 CCM|CallBackManager - ERROR Can't Route ss =
0x500527b, ssOtherParty = 0x500527c|
/Wes
Nick Kassel wrote:
Wes
Sorry forgot to mention, I was calling from 6515 to 3432
(Ericsson MD110 DN), I set Call Back, when 3432 was available I received
the notification on the phone and pressed dial and the number dialled
but did not go anywhere is just sort of hung. I then hung up.
Nick
-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: 27 April 2006 15:09
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Back
There are multiple setups in this trace. What is the
calling/called party number for your specific call?
/Wes
Nick Kassel wrote:
Hi Wes, I'm un sure about analysing the trace, could you
possibly take a look and see if you can make out what is happening for
me.
Regards
Nick
________________________________
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Wednesday, April 26, 2006 4:03 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Back
check get the 'debug isdn q931' from the gateway or check the CM
traces to see what goes south with the signaling during call setup.
/Wes
Nick Kassel wrote:
We currently have our CCM cluster linked to an Ericsson MD110
PBX via Qsig. I have added the Call Back softkey to my phone and if I
place a call to a phone on the Ericsson and then activate Call Back, I
receive the information that the DN on the Ericsson is now available but
when I hit the dial key, the call will not connect, it dials the number
but does not go through and it says on the display Call Proceed and sits
there.
Any one come across any issues like this before?
************************************************************************
***********************
The information contained in this e-mail is strictly confidential, some
or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are not
the
intended recipient, any use, disclosure, copying, printing, distribution
of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that
there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
************************************************************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of
the
London Stock Exchange, International Securities Markets Association, and
The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
________________________________
_______________________________________________
cisco-voip mailing list
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************************************************
***********************
The information contained in this e-mail is strictly confidential, some
or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are not
the
intended recipient, any use, disclosure, copying, printing, distribution
of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that
there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
************************************************************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of
the
London Stock Exchange, International Securities Markets Association, and
The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
************************************************************************
***********************
The information contained in this e-mail is strictly confidential, some
or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are not
the
intended recipient, any use, disclosure, copying, printing, distribution
of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that
there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
************************************************************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of
the
London Stock Exchange, International Securities Markets Association, and
The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
________________________________
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************************************************
***********************
The information contained in this e-mail is strictly confidential, some
or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are not
the
intended recipient, any use, disclosure, copying, printing, distribution
of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that
there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
************************************************************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of
the
London Stock Exchange, International Securities Markets Association, and
The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
************************************************************************
***********************
The information contained in this e-mail is strictly confidential, some
or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are not
the
intended recipient, any use, disclosure, copying, printing, distribution
of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that
there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
************************************************************************
************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of
the
London Stock Exchange, International Securities Markets Association, and
The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
***********************************************************************************************
The information contained in this e-mail is strictly confidential, some or all
of which may be legally privileged. It is for the intended recipient only.
Access to this e-mail by any other person is prohibited. If you are not the
intended recipient, any use, disclosure, copying, printing, distribution of,
replying to or any action taken or omitted to be taken in reliance on this
e-mail, is prohibited and may be unlawful. Please contact the sender immediately
should this e-mail have been incorrectly addressed or transmitted.
You accept that any instructions are deemed to have been given at the time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that there
may be a delay in processing the instructions received from e-mails after
Charles Stanley has received them. You are advised that urgent, time sensitive
and confidential communications should not be sent by e-mail.
You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
************************************************************************************************
Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR
Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd
Authorised and Regulated by the Financial Services Authority, Member of the
London Stock Exchange, International Securities Markets Association, and The London International Financial Futures &
Options Exchange.
This footnote also confirms that this email message has been swept by McAfee
VirusScan and SurfControl Email Filter software.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060502/67af270a/attachment-0001.html
More information about the cisco-voip
mailing list