[cisco-voip] attendant console basic question ccm 4-1-3

[Ryan Ratliff]

If you want to have multiple operators taking calls from the same  
main number I'd use 6300 as your pilot dn.  This way you can give the  
operators their own numbers and add them to the hunt list as you like.

For the remote sites simply create more pilot points/hunt lists.     
There really isn't much more to it.

-Ryan

On May 4, 2006, at 4:29 PM, Erik Erasmus ((E)) wrote:

Hi

Have two questions related to Cisco Call Manager Attendant console  
configuration. need to configure a main attendant for a HQ site with  
a primary rate E1 coming from PSTN. The DID range is something like  
688 6300 - to - 688 6399. We want to use 688 6300 as our main number  
for customers to phone. (the full number will actually be 014 688  
6300 when dialing nationally from another location on the PSTN  
outside the local area.

1. Assume the dialplan works with 4 digits. To configure a single  
attendant to look after the main number 6300 - will I have to use  
6300 as the pilot number or do I pick some arbitray pilot number like  
7000 as pilot and make the receptionist phone with DN/extension 6300  
a member etc. There is also the possibility that more than one  
attendant will be required to look after the main number 6300 at the  
HQ simmultaniously in circular hunting fashion. Do I simply add more  
attendants with say DNs 6305, 6306, 6307 etc in the huntgroup or ??


2. In a call manager deployment with centralised call processing at  
HQ and say two branches. How will the attendants for the remote sites  
be handled. assume remote sites have main numbers of 788 6400 and 888  
6500. The remote site receptionists/ attendants will receive calls  
coming in from the PSTN via the remote branch local pstn gateways on  
DID numbers as explained and I don't want to handle these from  
central operators and use the IP wan to route calls to extensions 788  
64xx and 888 65xx. Once agin - is it simply a case of tying the  
correct main DN for the site (the number presented when  customer  
phone the main number) to a operator phone and pilot points or is  
there more to it. The Cisco documentation does not really show a  
practical example of multiple attendants for multiple sites using a  
central call manager - operating independantly per site. Assume the  
dialplan is completely flat with no overlapping extensions anywhere.

eric erasmus
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