[cisco-voip] attendant console basic question ccm 4-1-3

[Erik Erasmus (E)]

Hi

Have two questions related to Cisco Call Manager Attendant console
configuration. need to configure a main attendant for a HQ site with a
primary rate E1 coming from PSTN. The DID range is something like 688
6300 - to - 688 6399. We want to use 688 6300 as our main number for
customers to phone. (the full number will actually be 014 688 6300
when dialing nationally from another location on the PSTN outside the
local area.

1. Assume the dialplan works with 4 digits. To configure a single
attendant to look after the main number 6300 - will I have to use 6300
as the pilot number or do I pick some arbitray pilot number like 7000
as pilot and make the receptionist phone with DN/extension 6300 a
member etc. There is also the possibility that more than one attendant
will be required to look after the main number 6300 at the HQ
simmultaniously in circular hunting fashion. Do I simply add more
attendants with say DNs 6305, 6306, 6307 etc in the huntgroup or ??


2. In a call manager deployment with centralised call processing at HQ
and say two branches. How will the attendants for the remote sites be
handled. assume remote sites have main numbers of 788 6400 and 888
6500. The remote site receptionists/ attendants will receive calls
coming in from the PSTN via the remote branch local pstn gateways on
DID numbers as explained and I don't want to handle these from central
operators and use the IP wan to route calls to extensions 788 64xx and
888 65xx. Once agin - is it simply a case of tying the correct main DN
for the site (the number presented when  customer phone the main
number) to a operator phone and pilot points or is there more to it.
The Cisco documentation does not really show a practical example of
multiple attendants for multiple sites using a central call manager -
operating independantly per site. Assume the dialplan is completely
flat with no overlapping extensions anywhere.

eric erasmus


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