[cisco-voip] cisco-voip Digest, Vol 39, Issue 59

[Lelio Fulgenzi]

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----- Original Message ----- 
From: "William Grayson" <william.grayson at ins.com>
To: <cisco-voip at puck.nether.net>
Sent: Wednesday, May 10, 2006 8:16 PM
Subject: Re: [cisco-voip] cisco-voip Digest, Vol 39, Issue 59


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> Subject: cisco-voip Digest, Vol 39, Issue 59
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> Today's Topics:
>
>   1. call manager on vmware (Posts)
>   2. trying outbound call on Centrex POTS lines (James Grace)
>   3. Re: trying outbound call on Centrex POTS lines (Kevin Thorngren)
>   4. Re: Call Forward No Coverage (Simon, Bill)
>   5. Re: Backup of CCM (Ryan Ratliff)
>   6. IPCC Express documentation? (Rhodes, Geoff)
>   7. Re: IPCC Express documentation? (Ryan Ratliff)
>   8. Re: trying outbound call on Centrex POTS lines (James Grace)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Wed, 10 May 2006 15:35:27 -0400
> From: Posts <voip at certificationchat.com>
> Subject: [cisco-voip] call manager on vmware
> To: cisco-voip at puck.nether.net
> Message-ID: <dustincisco.27lwux at no-mx.CertificationChat.com>
>
>
> Does anyone have any instructions on how to install call manager on
> vmware?
>
>
> -- 
> dustincisco
> ------------------------------------------------------------------------
> dustincisco's Profile: 
> http://www.CertificationChat.com/member.php?userid=18
> View this thread: http://www.CertificationChat.com/showthread.php?t=53177
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>
>
> ------------------------------
>
> Message: 2
> Date: Wed, 10 May 2006 15:36:04 -0400
> From: "James Grace" <jgrace at digitelusa.net>
> Subject: [cisco-voip] trying outbound call on Centrex POTS lines
> To: <cisco-voip at puck.nether.net>
> Message-ID: <200605101546406.SM01572 at 3729434770>
> Content-Type: text/plain; charset="us-ascii"
>
> Hello we have a cm with 4 port fxo config as mgcp.  We are connecting 4
> Centrex POTS lines to the 2811 GW.  In the old system (Norstar)  I believe
> the users had to hint the 9 to access to centrex lines  and then a 9 again
> plus the rest of the number to dial out..  Since the centrex is a hosted
> type solution,  what will be the best way to config this with my cisco
> solution.  Will I have to tell the users to do it the same way as before.
> 9..9 + number
>
>
>
> James D. Grace
>
> CCNP CCNA MCSE MCDBA
>
> Sr. System Engineer / Professional Svc.
>
> Digitel Corporation
>
>
>
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> ------------------------------
>
> Message: 3
> Date: Wed, 10 May 2006 15:56:34 -0400
> From: Kevin Thorngren <kthorngr at cisco.com>
> Subject: Re: [cisco-voip] trying outbound call on Centrex POTS lines
> To: "James Grace" <jgrace at digitelusa.net>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <01e711fdd1f84d019d1bd52c9b684e07 at cisco.com>
> Content-Type: text/plain; charset="windows-1252"
>
> Are you saying that the Centrex is expecting to see 9 + number for
> outbound calls?
>
> If so you have the flexibility of having the users dial 9 + 9 + number
> (use a 9.9[2-9]XX[2-9]XXXXXX pattern and predot discard) or just 9 +
> number (use a 9[2-9]XX[2-9]XXXXXX pattern and no digit manipulation).
> You just need to make sure the CCM sends the appropriate digits to the
> centrex.
>
> Kevin
> On May 10, 2006, at 3:36 PM, James Grace wrote:
>
>> Hello we have a cm with 4 port fxo config as mgcp.? We are connecting
>> 4 Centrex POTS lines to the 2811 GW.? In the old system (Norstar)? I
>> believe the users had to hint the 9 to access to centrex lines ?and
>> then a 9 again plus the rest of the number to dial out?.? Since the
>> centrex is a hosted type solution,? what will be the best way to
>> config this with my cisco solution.? Will I have to tell the users to
>> do it the same way as before. 9?.9 + number
>> ?
>> James D. Grace
>> CCNP CCNA MCSE MCDBA
>> Sr. System Engineer / Professional Svc.
>> Digitel Corporation
>> ?
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
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> ------------------------------
>
> Message: 4
> Date: Wed, 10 May 2006 16:02:44 -0400
> From: "Simon, Bill" <BillS at tns.its.psu.edu>
> Subject: Re: [cisco-voip] Call Forward No Coverage
> To: "'Cisco Voip'" <cisco-voip at puck.nether.net>
> Message-ID:
> <07A14D6987A5F647B2415D72EDF63B5604B06BF3 at tnsex01.tns.its.psu.edu>
>
> So could it be used on voicemail ports too?
>
> If the Unity server is down I'd rather that calls sent to Unity get 
> rerouted
> to an answer point rather than a reorder tone.
>
> ---
> Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
> http://tns.its.psu.edu/
>
>
>
>> -----Original Message-----
>> From: Wydra, Jason [mailto:jwydra at Burwood.com]
>> Sent: Wednesday, May 10, 2006 1:42 PM
>> To: Jonathan Charles; Cisco Voip
>> Subject: Re: [cisco-voip] Call Forward No Coverage
>>
>> It's for CTI ports or CTI route points.
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
>> Charles
>> Sent: Wednesday, May 10, 2006 12:38 PM
>> To: Cisco Voip
>> Subject: [cisco-voip] Call Forward No Coverage
>>
>> What is this used for? I have read three explanations and all of them
>> left me curious as to why you would set this.
>>
>>
>>
>> Jonathan Charles
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
> ------------------------------
>
> Message: 5
> Date: Wed, 10 May 2006 16:23:42 -0400
> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] Backup of CCM
> To: "Voll, Scott" <Scott.Voll at wesd.org>
> Cc: Scott O'Donnell <sodonnell at CCSINET.com>, "Erik Erasmus \(E\)"
> <ErasmuE4 at telkom.co.za>, Nesen Kisten <Nesenk at kss.co.za>,
> cisco-voip at puck.nether.net
> Message-ID: <0B78CC33-6822-42BF-8B51-75423AAD34ED at cisco.com>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> The 3.4GHz 7825-H1 or 7825-I1 are the only CM supported servers with
> SATA Raid.   Those are the guys that require OS 2000.4.1 to install
> with.
>
> There were some older model 7825s with SATA Raid that were supported
> for Unity but not CM.
>
> -Ryan
>
> On May 10, 2006, at 3:25 PM, Voll, Scott wrote:
>
> ?
>
> I have not seen the new 7825 CM servers but the 7825 Unity server
> HP3.4 now comes with two 80gig SATA drives running Raid 1.  I will
> know more next week as far as the CM 7825 servers.
>
> Scott
> From: cisco-voip-bounces at puck.nether.net on behalf of John Kienzle
> Sent: Wed 5/10/2006 11:00 AM
> To: Erik Erasmus (E); Scott O'Donnell; Nesen Kisten; cisco-
> voip at puck.nether.net
> Subject: Re: [cisco-voip] Backup of CCM
>
> We use Symantec Ghost, and Bart's PE Network boot (http://www.nu2.nu/
> bootdisk/network/) disk. You may have to modify to the network driver
> files, but once done, boot to CD to load network drivers, map a drive
> to a network share that has the Ghost executable, run ghost and save
> the image to your network share. Then use the BARS utility to perform
> nightly backups. How often you image the server is up to you, but
> quarterly if possible. I agree it is much easier to utilize the 7835
> with Raid level one, all you have to do is rotate drives periodically.
>
> Although it may be possible to add a second HDD to your 7820 and run
> Raid 1, we found it to be somewhat cost prohibitive.
>
> John Kienzle
>
>
>
> From: Erik Erasmus (E) [mailto:ErasmuE4 at telkom.co.za]
> Sent: Wednesday, May 10, 2006 11:47 AM
> To: Scott O'Donnell; Nesen Kisten; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Backup of CCM
>
> Scott
>
> what software do you recommend to do the ghosting
>
> From: Scott O'Donnell [mailto:sodonnell at CCSINET.com]
> Sent: Wed 2006-05-10 19:37
> To: Erik Erasmus (E); Nesen Kisten; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Backup of CCM
>
> Although Cisco probably won't tell you to use ghost, I can tell you
> that I use it as standard practice.
> Before deploying on site at a customer, I always create a ghost image
> of the server as it appearred in staging and burn it to a DVD.
>
> Scott
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-
> bounces at puck.nether.net] On Behalf Of Erik Erasmus (E)
> Sent: Wednesday, May 10, 2006 1:20 PM
> To: Nesen Kisten; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Backup of CCM
>
> Neesen
>
> how are you doing ?
>
> my advice is to use a 7835 /dl380 where you can but it is not always
> possible. BARS can be used to back up call manager configuration but
> not the OS and CCM application.
>
> With a DL380 - once you have a stable config you can pull one disk in
> the raid and place it in the safe - when a disaster hits the box you
> can always pull the running disk after shutting the server - replace
> with the disk from the safe and boot from it and have a full working
> config. If you have frequent changes this will mean you loose some of
> your changes after the last RAID when you pulled the second disk.
>
> 7825 / dl320 -- BARS - good documented solution -- and maybe some
> ghosting software - I am not a server person so I don't really know
> what can be done
>
>
> erik erasmus
>
> From: cisco-voip-bounces at puck.nether.net on behalf of Nesen Kisten
> Sent: Wed 2006-05-10 14:58
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Backup of CCM
>
> Hi,
>
>
> I have a client who supplied DL320 to install CCM, I would like to
> know if cisco recommends me using ghost software to backup clients
> disk drive in case of server crash, or must I only use hot swappable ?
>
>
> Kind Regards
>
>
>
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> ------------------------------
>
> Message: 6
> Date: Wed, 10 May 2006 16:25:55 -0400
> From: "Rhodes, Geoff" <GRhodes at rbh.com>
> Subject: [cisco-voip] IPCC Express documentation?
> To: "Cisco Voip" <cisco-voip at puck.nether.net>
> Message-ID:
> <6350516B6159444E9D646523EB4526F402ACEEC1 at apollo.rbh.local>
> Content-Type: text/plain; charset="US-ASCII"
>
> Our installer set up IPCC Express v3.5 for our Helpdesk (3 people) so
> that calls would "round-robin" to each of them.  Currently, the Helpdesk
> users login via the Agent Login service on the phone.  I'd really like
> to set up the Agent Desktop for them so they can control the phone from
> their PC, not to mention have the supervisor Agent on mine to monitor
> and report on the calls they are getting.  I'm testing on my PC and get
> dreaded the "unable to log Agent in" message after it pauses at the
> "Connecting to the CTI server" message.
>
> Since we were taught basically nothing about our IPCC works, I'd like to
> read up on how it's installed, configured, etc.  Can someone point me to
> some appropriate documentation?  I hate to bother you guys with the
> problems if I haven't done my due diligence and read the documentation.
>
> Many thanks in advance.
>
> Geoff Rhodes
> Director, Information Technology
> Robinson, Bradshaw & Hinson, P.A.
> 704 / 377-8188
> grhodes at rbh.com
>
>
>
>
> ------------------------------
>
> Message: 7
> Date: Wed, 10 May 2006 16:29:22 -0400
> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] IPCC Express documentation?
> To: "Rhodes, Geoff" <GRhodes at rbh.com>
> Cc: Cisco Voip <cisco-voip at puck.nether.net>
> Message-ID: <CD8B2CE5-5DAC-4EB1-A123-B460E3FC32F4 at cisco.com>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/
> apps_3_5/english/index.htm
>
> www.cisco.com/univercd is the home for all Cisco documentation.
> Finding the right one from there isn't always easy :)
>
> -Ryan
>
> On May 10, 2006, at 4:25 PM, Rhodes, Geoff wrote:
>
> Our installer set up IPCC Express v3.5 for our Helpdesk (3 people) so
> that calls would "round-robin" to each of them.  Currently, the Helpdesk
> users login via the Agent Login service on the phone.  I'd really like
> to set up the Agent Desktop for them so they can control the phone from
> their PC, not to mention have the supervisor Agent on mine to monitor
> and report on the calls they are getting.  I'm testing on my PC and get
> dreaded the "unable to log Agent in" message after it pauses at the
> "Connecting to the CTI server" message.
>
> Since we were taught basically nothing about our IPCC works, I'd like to
> read up on how it's installed, configured, etc.  Can someone point me to
> some appropriate documentation?  I hate to bother you guys with the
> problems if I haven't done my due diligence and read the documentation.
>
> Many thanks in advance.
>
> Geoff Rhodes
> Director, Information Technology
> Robinson, Bradshaw & Hinson, P.A.
> 704 / 377-8188
> grhodes at rbh.com
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> ------------------------------
>
> Message: 8
> Date: Wed, 10 May 2006 16:25:56 -0400
> From: "James Grace" <jgrace at digitelusa.net>
> Subject: Re: [cisco-voip] trying outbound call on Centrex POTS lines
> To: "'Kevin Thorngren'" <kthorngr at cisco.com>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <200605101636687.SM01572 at 3729434770>
> Content-Type: text/plain; charset="us-ascii"
>
> So  your first pattern should used the first 9 to access the lines. I
> discard predot  and send 9+number (this could be 9+10 dig   or 9+1+10   or
> 9+international dialing ).   So will I run into issues with just sending
> 9+number over the the hosted site with out some type of pause for delay 
> for
> that ( 9 ).  Because this 9 allow the hosted site to make the call out of
> there system
>
>
>
>  _____
>
> From: Kevin Thorngren [mailto:kthorngr at cisco.com]
> Sent: Wednesday, May 10, 2006 3:57 PM
> To: James Grace
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] trying outbound call on Centrex POTS lines
>
>
>
> Are you saying that the Centrex is expecting to see 9 + number for 
> outbound
> calls?
>
> If so you have the flexibility of having the users dial 9 + 9 + number 
> (use
> a 9.9[2-9]XX[2-9]XXXXXX pattern and predot discard) or just 9 + number 
> (use
> a 9[2-9]XX[2-9]XXXXXX pattern and no digit manipulation). You just need to
> make sure the CCM sends the appropriate digits to the centrex.
>
> Kevin
> On May 10, 2006, at 3:36 PM, James Grace wrote:
>
> Hello we have a cm with 4 port fxo config as mgcp.  We are connecting 4
> Centrex POTS lines to the 2811 GW.  In the old system (Norstar)  I believe
> the users had to hint the 9 to access to centrex lines  and then a 9 again
> plus the rest of the number to dial out..  Since the centrex is a hosted
> type solution,  what will be the best way to config this with my cisco
> solution.  Will I have to tell the users to do it the same way as before.
> 9..9 + number
>
> James D. Grace
> CCNP CCNA MCSE MCDBA
> Sr. System Engineer / Professional Svc.
> Digitel Corporation
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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>
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