[cisco-voip] IPMA problem or not

Thu May 18 17:41:42 EDT 2006

Hi Chris

I forgot to mention that I am trying to use proxy line mode and not
shared.I just read the users guide again

Using Cisco IPMA in Proxy-Line Mode

If a system administrator has configured Cisco IPMA in proxy-line
mode, the manager and assistant do not share a directory number. The
assistant handles calls for a manager using a proxy number. The proxy
number is not the manger's directory number, but an alternate number
chosen by the system that an assistant uses to handle the manager's
calls. In proxy-line mode, a manager and an assistant have access to
all features in Cisco IPMA, including default assistant selection,
assistant watch, call filtering, and divert all calls.

If you are an assistant using Cisco IPMA in proxy-line mode, you must
log in to the Assistant Console and have a filter enabled to receive
calls made to your manager on your phone.

The best is for me to test it tomorrow before loosing more sleep over
it - I think it was a case of me no knowing how to use it properly in
proxyline mode. Thanks for the advice

erik

________________________________

From: Chris D'amore [mailto:CDAmore at jackhenry.com]
Sent: Thu 2006-05-18 23:15
To: Erik Erasmus (E); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPMA problem or not

I've only set IPMA up once, but from my very limited experience, this
is not the default behavior.

With no filtering enabled and Divert All disabled, calls should go to
the manager. But, once you enable Divert All, the calls should be
directed to the assistant.  At least this is how my set-up is working.

Have you checked the assistant and manger user configuration? For
example, on the assistant's user ID, are the proxy line and manager
lines set-up properly?

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Thursday, May 18, 2006 1:06 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPMA problem or not

Hi

Does anyone have any advice for my IPMA problem. I configured IPMA but
did not use the wizard because I am a bit scared of how it will
combine with my existing CSS and partitions. I use the line device
approach to selectively apply Class of Service to control who can dial
overseas, cell etc. This is done by openeing the CSS on the device to
include all pstn but then on the DNs use blocking CSS routed to a
dummy gateway/ This all works fine.

My IPMA basically have the following:

css_I_E ----- for all user DNs, assistand primary DN, intercom DN on
assistant and manager phone, Manager prim DN

css_M_E ----for proxy dn on assistant phone for a single manager,
Route_point DN with xxxx, CFNA ext and internal

I also have

part_E --- all users, assistt DN, Proxy DN, intercom DN on assistant,
intercom DN on manager

part_I --- CTI RoutPoint DN,

part_M -- Manager DN

assistant user and manager configured etc and associated to their
phones etc.

Problem

========

Assist console starts up, Manager phone shows IPMA window, Assist
console sees manager DN, assistant phone shows interkom and proxy line
on phone etc. Manager phone shows his DN and intercom etc. Assist
console can dial etc.

However - on manager phone the message -- FILTERING DOWN. and also
when phoning the manager DN while assist is active does not intercept
the call even if I have the divert (arrow bouncing of the wall)
activated. I had to leave the site and started reading again to try
nad solve the problem of calls not going to the assistant. The Filter
circle on the manager phone is clear. Is this normal that the
assistant will not then intercept the calls. I am starting to think
when I tested I used the application incorrectly. Should a filter be
on to make things work (I.E meshed. I hope so - and is this a possible
state when the manager have a open filte saying I don;t want fancy
filters but still wants calls to go to my assistant that is active. Am
I on the right track here - configuration is probably correct but when
tested I did not realise that filtering should be one - even if it is
with a open filter for assistants to actually get calls trown to the
proxy line. Will test again tomorrow - any advice will be apprecitade

erik erasmus

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