[cisco-voip] IPMA problem or not

Thu May 18 19:31:43 EDT 2006

I have setup IPMA around 10 times and I have seen the message you're
talking about.  I would say restart the services first (Tomcat and WWW).
If you can, reboot the whole system.  I bet your problem goes away.
Cludgy, I know.

Intercept:  I am not sure which version of CCM you have, but the two
phones involved with IPMA (Mgr and Assistant) must use ONLY line level
call search spaces, no device call search space.  If they have device
level call search spaces, then Intercept no worky.  This is because the
bug reverses the importance of CSS order by putting the device atop the
line when they are concatenated.  This is opposite for how it works in
every other instance.  The bug is for CCM 3.3, but I have seen this
behavior on other versions and it is fixed with eliminating device level
CSS.  Here is the bug ID because this is hard to belive.  CSCef06722

So, to fix you two problems:

1.	Reboot the whole village
2.	On the IPMA phones, get rid of any device level css and only use
line level. 

Good luck,

Joe  

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Thursday, May 18, 2006 2:42 PM
To: Chris D'amore; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPMA problem or not

Hi Chris

I forgot to mention that I am trying to use proxy line mode and not
shared.I just read the users guide again

Using Cisco IPMA in Proxy-Line Mode

If a system administrator has configured Cisco IPMA in proxy-line mode,
the manager and assistant do not share a directory number. The assistant
handles calls for a manager using a proxy number. The proxy number is
not the manger's directory number, but an alternate number chosen by the
system that an assistant uses to handle the manager's calls. In
proxy-line mode, a manager and an assistant have access to all features
in Cisco IPMA, including default assistant selection, assistant watch,
call filtering, and divert all calls.

If you are an assistant using Cisco IPMA in proxy-line mode, you must
log in to the Assistant Console and have a filter enabled to receive
calls made to your manager on your phone. 

The best is for me to test it tomorrow before loosing more sleep over it
- I think it was a case of me no knowing how to use it properly in
proxyline mode. Thanks for the advice 

erik

________________________________

From: Chris D'amore [mailto:CDAmore at jackhenry.com]
Sent: Thu 2006-05-18 23:15
To: Erik Erasmus (E); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPMA problem or not

I've only set IPMA up once, but from my very limited experience, this is
not the default behavior. 

With no filtering enabled and Divert All disabled, calls should go to
the manager. But, once you enable Divert All, the calls should be
directed to the assistant.  At least this is how my set-up is working.

Have you checked the assistant and manger user configuration? For
example, on the assistant's user ID, are the proxy line and manager
lines set-up properly? 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Thursday, May 18, 2006 1:06 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPMA problem or not

Hi

Does anyone have any advice for my IPMA problem. I configured IPMA but
did not use the wizard because I am a bit scared of how it will combine
with my existing CSS and partitions. I use the line device approach to
selectively apply Class of Service to control who can dial overseas,
cell etc. This is done by openeing the CSS on the device to include all
pstn but then on the DNs use blocking CSS routed to a dummy gateway/
This all works fine.

My IPMA basically have the following:

css_I_E ----- for all user DNs, assistand primary DN, intercom DN on
assistant and manager phone, Manager prim DN

css_M_E ----for proxy dn on assistant phone for a single manager,
Route_point DN with xxxx, CFNA ext and internal

I also have 

part_E --- all users, assistt DN, Proxy DN, intercom DN on assistant,
intercom DN on manager

part_I --- CTI RoutPoint DN, 

part_M -- Manager DN

assistant user and manager configured etc and associated to their phones
etc.

Problem

========

Assist console starts up, Manager phone shows IPMA window, Assist
console sees manager DN, assistant phone shows interkom and proxy line
on phone etc. Manager phone shows his DN and intercom etc. Assist
console can dial etc.

However - on manager phone the message -- FILTERING DOWN. and also when
phoning the manager DN while assist is active does not intercept the
call even if I have the divert (arrow bouncing of the wall) activated. I
had to leave the site and started reading again to try nad solve the
problem of calls not going to the assistant. The Filter circle on the
manager phone is clear. Is this normal that the assistant will not then
intercept the calls. I am starting to think when I tested I used the
application incorrectly. Should a filter be on to make things work (I.E
meshed. I hope so - and is this a possible state when the manager have a
open filte saying I don;t want fancy filters but still wants calls to go
to my assistant that is active. Am I on the right track here -
configuration is probably correct but when tested I did not realise that
filtering should be one - even if it is with a open filter for
assistants to actually get calls trown to the proxy line. Will test
again tomorrow - any advice will be apprecitade

erik erasmus

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