[cisco-voip] how to view logs and debug crs

[Jonathan Charles]

Well, the first place is to check the MIVR logs on the CRS (in the
logs directory)... look for CTI ports OOS (out of service) or
somesuch...



Jonathan

On 5/22/06, James Grace <jgrace at digitelusa.net> wrote:
> we are experiencing incoming calls not able to get thru to the call center..  this is happening to 1 out of ten calls.  customers are dialing our 1800 number that is config as a cti point on the CM . and we are forwarding all to the crs trigger.  we are not sure if its the script flow or calls from the cm problem
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