[cisco-voip] Mcafee 8.0 and CM CSA Conflict - McShield service terminating

[Ryan Ratliff]

I see a similar TAC SR open currently but no bug filed.  If you can  
reproduce with the latest CSA please open a TAC case.

-Ryan

On May 24, 2006, at 10:56 AM, Erick Bergquist wrote:

I am seeing a conflict between McAfee VirusScan Enterprise v8.0.0  
patch version 1 and CSA v4.5.1 build 639.

When the network associates McShield service starts when CSA is  
started , the McShield service terminates unexpectedly a couple dozen  
times. This is causing other cisco call manager related services to  
get briefly hung up on the server also.

If I stop CSA, then start McShield, then start CSA after McShield is  
started all appears to be fine.

I have done several bug searches and come up empty. I am planning on  
applying latest CSA on call manager but can't find anything yet that  
confirms a newer CSA fixes this or not.



Was curious if anyone here  had ran into this or not..

Event Type:	Information
Event Source:	CSAgent
Event Category:	Local Event Mgr
Event ID:	256
Date:		5/24/2006
Time:		12:02:40 AM
User:		N/A
Computer:	CCM
Description:
[2006-05-24 00:02:40.575] [PID=8208] [AgentUI]: listener_th: It took  
too long (88672 millisec) to process event with code=650: type=EVTM  
EvSrcComp=6 EvDstComp=4 EvCode=AUI_AGENT_STATUS_UPDATE

Event Type:	Information
Event Source:	CSAgent
Event Category:	Local Event Mgr
Event ID:	256
Date:		5/24/2006
Time:		12:03:00 AM
User:		N/A
Computer:	CCM
Description:
[2006-05-24 00:03:00.826] [PID=8208] [AgentUI]: DIPC_get_unique:  
Failed to write to comp Csamanager on fixed channel Global 
\Csamanager_ch_00000000: 3006


Event Type:	Error
Event Source:	Service Control Manager
Event Category:	None
Event ID:	7031
Date:		5/24/2006
Time:		12:02:42 AM
User:		N/A
Computer:	CCM1
Description:
The Network Associates McShield service terminated unexpectedly. It  
has done this 26 time(s). The following corrective action will be  
taken in 0 milliseconds: No action.

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